Naya

Account Manager

Naya

full-time

Posted on:

Location Type: Remote

Location: Netherlands

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Take full ownership of the post-sale relationship for our global portfolio of B2B accounts (distributors and retailers, with a current core market in APAC and rapid expansion in EU and US).
  • Drive continuous revenue growth through upselling, cross-selling, product launches, and deepening client relationships.
  • Build structured account plans and regular business reviews to identify growth opportunities and risks.
  • Own the operational workflow from the moment a purchase order is signed.
  • Coordinate product launch timelines, shipping details, inventory statuses, and customs documentation with our Operations team.
  • Proactively communicate updates to clients, ensuring they always know what to expect and when.
  • Manage the day-to-day operations of our new Tiered Partner Program.
  • Track and incentivize partner actions such as premium in-store placement, compliance with brand guidelines, and marketing activations.
  • Reward partners with volume discounts, marketing funds, and improved margins based on performance.
  • Act as first line of defense for shipping delays, tax/duty questions, and supply chain issues.
  • Translate complex operational realities into clear, reassuring, solution-oriented updates for our retail and distributor partners.
  • Monitor distributor and reseller sales channels for unauthorized, discounted, or off-brand activity.
  • Firmly but respectfully enforce our brand and commercial guidelines, escalating where necessary.

Requirements

  • 3–5+ years of experience in Customer Success, B2B Account Management, or Wholesale Operations, preferably in a fast-growing environment.
  • Experience with physical goods is strongly preferred: you understand international shipping routes, customs clearance, and the realities of global supply chains.
  • Proven track record managing and growing a high volume of global B2B accounts (mix of large distributors and high-touch boutique retailers).
  • Exceptional operational discipline: you thrive in the details of purchase orders, logistics, and compliance tracking, and you rarely drop a ball.
  • Strong stakeholder management skills: you can push back firmly but politely when partners violate guidelines, and align internal teams when friction arises.
  • Excellent written and verbal communication skills; additional languages are a strong plus.
  • Comfortable working in modern CRM environments and managing structured account pipelines (we are upgrading our tech stack, so adaptability is key).
  • Hands-on experience with ERPs and B2B wholesale portals; experience with Rewise and Shopify B2B is a strong plus.
  • Data-driven mindset: you use numbers to prioritize accounts, spot opportunities, and report on performance.
Benefits
  • N/A 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B Account ManagementCustomer SuccessWholesale OperationsLogisticsCompliance TrackingInternational ShippingCustoms ClearanceData AnalysisOperational DisciplinePerformance Reporting
Soft Skills
Stakeholder ManagementCommunicationProblem SolvingDetail OrientationAdaptabilityRelationship BuildingNegotiationConflict ResolutionTeam AlignmentCustomer Relationship Management