Navy Federal Credit Union

Vice President, Technology & Systems

Navy Federal Credit Union

full-time

Posted on:

Location Type: Hybrid

Location: Vienna • Virginia • United States

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Job Level

Lead

Tech Stack

Cloud

About the role

  • Define and execute the technology and systems strategy for the Business Unit, aligned with enterprise technology direction and business objectives.
  • Serve as a trusted advisor to the Business Unit leadership on technology capabilities, roadmaps, and investment decisions.
  • Lead, mentor, and develop high-performing technology and systems teams, fostering a culture of innovation, accountability, and continuous improvement.
  • Drive simplification and consistency across member-facing and employee-facing systems and processes.
  • Ensure a friction-reduced experience across the mortgage life cycle—from application and underwriting through closing and servicing.
  • Advocate for innovation/design thinking, usability, and automation to reduce manual effort and improve cycle times.
  • Oversee core platforms, integrations, data flows, and supporting tools.
  • Partner with Enterprise Technology to ensure system reliability, performance, scalability, and security.
  • Lead modernization initiatives, including cloud and artificial intelligence adoption, workflow automation, and API-driven integrations where appropriate.
  • Collaborate with Risk, Compliance, Enterprise Technology and Legal to ensure systems support regulatory requirements and operational needs.
  • Translate business needs into clear technology requirements and prioritized delivery roadmaps.
  • Align strategic vendor strategies and contracts to support long-term capability, flexibility, and cost efficiency.
  • Ensure technology solutions comply with regulatory, security, privacy, and data governance standards applicable to financial services.
  • Establish strong controls, documentation, and audit readiness across systems and processes.
  • Manage technology risk, change management, and business continuity planning.
  • Perform other duties as assigned.

Requirements

  • Master's degree in Information Systems, Computer Science, Business Administration (MBA), Accounting, Economics, or related field, or the equivalent combination of education, training and experience
  • Extensive progressive leadership experience in technology and systems, with significant experience in financial institutions
  • Deep understanding of the banking life cycle
  • Proven experience leading large-scale technology transformations and system integrations
  • Strong executive presence with the ability to influence and collaborate across senior leadership teams
  • Extensive experience in leading and managing analytical, process improvement and automation, workforce management, and business intelligence teams
  • Expert knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
  • Extensive experience in client/vendor management to achieve strategic/tactical goals and implementation
  • Extensive experience in demonstrating thought-leadership, initiative taking, decision-making and creativity in solving business problems
  • Extensive experience in supervising and leading professional employees
  • Expert analytical/quantitative, reconciliation and deductive reasoning skills
  • Expert skill interpreting and synthesizing large amounts of information
  • Expert skill leading with diplomacy and tact while maintaining appropriate assertiveness and persistence
  • Expert skill in results-oriented leadership in a challenging environment
  • Expert verbal, written, interpersonal, and presentation skills
  • Advanced knowledge of, and extensive experience in, credit union and/or retail banking operations
  • Advanced knowledge of Navy Federal products, services, programs, policies, and procedures
  • Demonstrated success improving customer/member experience through technology simplification and automation.
Benefits
  • Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
  • FORTUNE* *100 Best Companies to Work For® 2025
  • Yello and WayUp Top 100 Internship Programs
  • Computerworld® Best Places to Work in IT
  • Newsweek Most Loved Workplaces
  • 2025 PEOPLE® Companies That Care
  • Newsweek Most Trustworthy Companies in America
  • Military Times 2025 Best for Vets Employers
  • Best Companies for Latinos to Work for 2025
  • Forbes® 2025 America’s Best Large Employers
  • Forbes® 2025 America's Best Employers for New Grads
  • Forbes® 2025 America's Best Employers for Tech Workers
  • 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
  • Military.com Top Military Spouse Employers 2025
  • 2025 Handshake Early Talent Award
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technology strategysystems integrationcloud adoptionartificial intelligenceworkflow automationAPI-driven integrationsdata queryingreportingforecastingoperations research
Soft Skills
leadershipinfluencecollaborationanalytical skillsproblem-solvingdiplomacyassertivenesspersistencecommunication skillspresentation skills
Certifications
Master's degree in Information SystemsMaster's degree in Computer ScienceMaster's degree in Business AdministrationMaster's degree in AccountingMaster's degree in Economics