Navy Federal Credit Union

Manager, Product Strategy – Membership & Deposit Products

Navy Federal Credit Union

full-time

Posted on:

Location Type: Hybrid

Location: Vienna • Virginia • United States

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Salary

💰 $128,300 - $187,500 per year

About the role

  • Lead, plan, organize, and direct the Product Strategy & Marketing team In Membership & Deposit Products to drive member and product acquisition and engagement.
  • Set performance standards, expectations, direction, goals, assignments, and schedules to ensure unit objectives and achievements align with department and company strategies.
  • Provide the team with feedback, resources, and career development.
  • Direct the evaluation, selection, and application of behavioral analytics and product engagement insights to inform product strategy.
  • Partner with department executives, leadership, and other key personnel to develop data-informed product strategies, engagement models, experience enhancements, and the long-term strategic direction and roadmap.
  • Direct the preparation of executive summaries, letters, board reports, monthly/quarterly briefs, and various memoranda for executive leadership.
  • Act as subject matter expert on how member behavior informs product development and adoption strategies.
  • Collaborate across analytics, product, MSO, and marketing teams to ensure insights are integrated into strategic decisions and business cases.

Requirements

  • Expert knowledge of savings, marketing and research, and investment principles
  • Advanced knowledge of thought leadership in providing vision and strategic thinking around a full range of technical decisions and issues
  • Significant experience in researching, compiling, and documenting data, business processes, and workflows
  • Ability to comprehend, analyze, interpret, communicate and apply government and financial industry regulations, related principles and practices and company instructions, procedures and policies
  • Advanced analytical, reconciliation, and deductive reasoning skills, including data analysis, querying, and reporting
  • Significant experience with full life cycle project management and process improvement
  • Ability to work independently, exercise sound judgment, solve problems, and display a high degree of initiative
  • Advanced experience in progressively responsible positions demonstrating the ability to manage personnel, apply management principles and practices, and establish efficiency standards
  • Extensive experience in financial and member service operations to include understanding of effective member service philosophy
  • Extensive experience demonstrating the ability to meet changing requirements and priorities and accomplish project goals
  • Ability to effectively interpret and remediate findings from internal and/or auditors and regulators
  • Significant experience in supervising and leading employees
  • Expert skill developing and implementing programs in a leadership role
  • Advanced skill identifying and analyzing business requirements and recommending solutions
  • Advanced skill in the analysis of technical issues in order to recommend, develop and/or implement strategies and achieve objectives
  • Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
  • Advanced skill communicating complex technical concepts to non-technical audiences
  • Advanced skill in producing desired results and achieving goals and objectives
  • Bachelor's degree Finance, Business Administration, Computer Science, related field or the equivalent combination of education, training, and/or experience
  • Master's Degree in Finance, Accounting or Business Administration or a related field, or the equivalent combination of training, education and experience
Benefits
  • Highly competitive pay
  • Generous benefits and perks
  • Employee referral program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
behavioral analyticsdata analysisproject managementprocess improvementfinancial regulationsbusiness requirements analysistechnical issue analysisdata queryingreportingmember service operations
Soft Skills
leadershipstrategic thinkingproblem solvingjudgmentinitiativecommunicationinfluencenegotiationpersuasionadaptability
Certifications
Bachelor's degreeMaster's degree