Business Support Specialist III
Navy Federal Credit Union
full-time
Posted on:
Location Type: Hybrid
Location: Vienna • Virginia • United States
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Salary
💰 $36 - $45 per hour
About the role
- Receive and/or review escalated, highly complex, sensitive, and/or urgent inquiries related to member accounts, General Ledger accounts, or Navy Federal systems, policies and procedures
- Research, resolve, and respond to highly complex branch and member impacting escalated situations, account errors, and system issues; regarded as a subject matter expert
- Assist with comprehensive testing and implementation of enhancements to existing software, and of new systems
- Guide, train and mentor lower level team members
- Oversee/direct and assist in leading the most complex/unusual tasks of broad latitude; perform high-level monitoring and communication as directed, as appropriate
Requirements
- Ability to work independently and in a team environment
- Significant experience in training and developing staff
- Expert knowledge of branch systems and processes
- Expert research, analytical, and problem solving skills
- Expert skill applying research and interpretation of findings to respond to requests for information
- Expert skill exercising initiative and using good judgment to make sound decisions
- Expert skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
- Expert skill navigating multiple screens and PC applications and adapting to new technologies
- Expert verbal and written communication skills
- Expert organizational, planning and time management skills
- Bachelor's Degree in Accounting and Business Administration or other related field, or the equivalent combination of training, education, and experience
- Expert knowledge of Navy Federal products, services, programs, policies and procedures
- Expert knowledge of accounting, credit, and/or lending principles and techniques
Benefits
- Highly competitive pay
- Generous benefits and perks
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
accounting principlescredit principleslending principlesresearch skillsanalytical skillsproblem solving skillsdata interpretationsoftware testingsystem implementationNavy Federal systems knowledge
Soft Skills
communication skillsorganizational skillsplanning skillstime management skillsteamworkindependenceinitiativejudgmentmentoringtraining