Manager, Workforce Optimization
Navy Federal Credit Union
full-time
Posted on:
Location Type: Hybrid
Location: Pensacola • Florida • United States
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Salary
💰 $128,300 - $164,500 per year
About the role
- Oversee, plan, and manage the workforce management activities of the assigned department
- Direct the optimization of all resources for complex multi-location operations
- Drive the continuous improvement of business frameworks, methodologies and practices to ensure compliance with applicable laws, regulations, and guidelines
- Optimize the business unit work force
- Oversee staffing functions that include forecasting, staffing requirements, turnover analysis, space planning, hiring plans, and operational analysis
- Direct and develop appropriate priorities, policies and strategic recommendations to support senior management decisions
- Partner and collaborate with operational leaders and peers to ensure that both the creation and execution of staff plans meet strategic department objectives
Requirements
- Expert knowledge of applicable federal and state laws, rules and regulations
- Ability to develop strategies to address highly complex and sensitive business issues
- Extensive experience supervising and leading professional employees
- Significant experience working with all levels of staff, management, stakeholders, vendors
- Extensive experience in member/customer service operations to include understanding of effective member/customer service philosophy
- Advanced knowledge of principles and processes for measuring and evaluating program and individual effectiveness and developing alternative corrective actions
- Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
- Extensive experience working with cross-functional teams and leading projects
- Advanced skill in building strategic and execution-focused plans and alliances with partner leadership
- Advanced skill resolving conflicting requests and meeting changing requirements
- Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely
- Expert organizational, planning and time management skills
- Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
- Expert skill recruiting, retaining, coaching and motivating employees to achieve production results
- Expert verbal and written communication skills
- Advanced word processing and spreadsheet software skills
- Advanced database and presentation software skills
- Bachelor's degree in Statistics, Mathematics, Business Administration, or related field, or the equivalent combination of education, training, and experience
Benefits
- Meaningful career experience
- Highly competitive pay
- Generous benefits and perks
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
workforce managementstaffing analysisoperational analysisstrategic planningprogram evaluationproject managementcustomer service operationsdata analysisresource optimizationcompliance management
Soft skills
leadershipcommunicationorganizational skillstime managementstrategic thinkingconflict resolutioncollaborationcoachingproblem-solvinginterpersonal skills