Senior Operations Consultant – OMBP
Navy Federal Credit Union
full-time
Posted on:
Location Type: Hybrid
Location: San Antonio • Texas • United States
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Salary
💰 $70,000 - $94,100 per year
Job Level
About the role
- Support and enhance OMBP’s core banking platform, Encore, with a focus on testing, issue resolution, and functional enhancements.
- Serve as a primary operational subject matter expert for Encore, assisting in translating business needs into system requirements.
- Coordinate enhancements and ensure production integrity for teller and sales workflows.
- Ensure Encore remains stable, compliant, user-friendly, and aligned with operational needs across global banking centers.
Requirements
- Deep understanding of banking center operations, customer service workflows, and banking processes.
- Strong communication skills with ability to help translate field needs into requirements.
- Ability to influence without authority and navigate multiple stakeholder groups.
- Experience with requirements development, UAT participation, or operational workflow ownership.
- Prior experience in product management, business analysis, software implementation, or system ownership.
- Knowledge of Community Bank operations.
- Exposure to rollouts or modernization initiatives.
Benefits
- Highly competitive pay
- Generous benefits and perks
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
requirements developmentUAT participationoperational workflow ownershipproduct managementbusiness analysissoftware implementationsystem ownership
Soft skills
strong communication skillsinfluence without authoritystakeholder management