Senior Operations Consultant – OMBP
Navy Federal Credit Union
full-time
Posted on:
Location Type: Hybrid
Location: San Antonio • Texas • United States
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Salary
💰 $70,000 - $94,100 per year
Job Level
About the role
- Support and enhance OMBP’s core banking platform, Encore, with a focus on testing, issue resolution, and functional enhancements.
- Serve as a primary operational subject matter expert for Encore, assisting in translating business needs into system requirements.
- Coordinate enhancements and ensure production integrity for teller and sales workflows.
- Ensure Encore remains stable, compliant, user-friendly, and aligned with operational needs across global banking centers.
Requirements
- Deep understanding of banking center operations, customer service workflows, and banking processes.
- Strong communication skills with ability to help translate field needs into requirements.
- Ability to influence without authority and navigate multiple stakeholder groups.
- Experience with requirements development, UAT participation, or operational workflow ownership.
- Prior experience in product management, business analysis, software implementation, or system ownership.
- Knowledge of Community Bank operations.
- Exposure to rollouts or modernization initiatives.
Benefits
- Highly competitive pay
- Generous benefits and perks
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
requirements developmentUAT participationoperational workflow ownershipproduct managementbusiness analysissoftware implementationsystem ownership
Soft Skills
strong communication skillsinfluence without authoritystakeholder management