Risk

• Perform risk and vulnerability remediation & mitigation on end-user computing devices
• Plan, install, and/or support ETS equipment including workstations, printers, servers, routers, switches, electrical systems and equipment, and other circuit specific devices
• Perform complex/unusual tasks with broad latitude and scope
• Serve as the initial contact for vulnerability related issues and answer questions regarding software/hardware vulnerabilities
• Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals in benefit of vulnerability remediation
• Imaging of desktop and laptop computers – knowledge of System Center Configuration Manager (SCCM) & Microsoft Endpoint Configuration Manager (MECM)
• Conduct remote and in-person vulnerability remediation/ troubleshooting
• Update desktop applications to meet compliance requirements and user needs
• Perform monthly patch remediation on non-compliant workstations
• Document vulnerability remediation efforts within NFCU’s IT Service Management tool (ServiceNow) and track escalations
• Resolve vulnerability tickets
• Troubleshoot non-patch related vulnerabilities on workstations
• Patch workstations and perform patch remediation
• Interface with vendors to facilitate vulnerability remediation efforts
• Continually evaluate opportunities to improve efficiency and effectiveness

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