NavVis

Level 2 Technical Support Engineer – Software and Applications

NavVis

full-time

Posted on:

Location Type: Hybrid

Location: United States

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Tech Stack

Cloud

About the role

  • You will be the first point of contact for our customers on multiple channels (phone, email, etc.)
  • You will be an expert in the use of our products and educate our customers on best practices
  • You will solve known and common issues by using workarounds and fixes described in our internal knowledge base
  • You will participate in the on-duty support role, which will help you improve the efficiency of the support team and enhance your leadership skills
  • You will take part in the team’s and company’s OKRs
  • You will identify severe or high priority issues and efficiently coordinate with specialists
  • You will strengthen your team's knowledge by creating new technical articles internally and for our partners
  • You will get to actively shape and redefine our team's Support processes to scale with our growing customer base

Requirements

  • A bachelor’s degree in computer science, civil engineering, electrical engineering or similar, preferred
  • Previous experience in Customer Support, no matter if from an internship, a working-student position or your full-time professional career
  • Your remarkable time-management skills and reaction time will help you juggle a variety of tasks and projects without lowering the bar on quality
  • A client-first mindset and drive to go the extra mile will make you a trustworthy agent for our customers
  • Your fantastic communication and listening skills will help you succeed not only from a customer perspective but also with internal cross-team stakeholders
  • Your strong ability to understand technical details within one or more of these areas will let you succeed in no time:
  • Surveying and scanning industry experience is a plus
  • Point cloud data, image processing or SLAM algorithms
  • Work authorization for the US
Benefits
  • 15 days of vacation and 11 public holidays
  • Flexible working hours and a hybrid work setup
  • A competitive compensation package that values the skills and experience you bring
  • A competitive health/ vision/ dental insurance
  • Up to $4500 USD employee referral bonus
  • 401k matching up to 4%
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supporttechnical writingproblem solvingtime managementpoint cloud dataimage processingSLAM algorithms
Soft Skills
communicationlisteningleadershipclient-first mindsetorganizational skills
Certifications
bachelor's degree in computer sciencebachelor's degree in civil engineeringbachelor's degree in electrical engineering