Function as a subject matter expert and point of contact for business leads, stakeholders and operational users of assigned products.
Develop an advanced level of understanding of assigned products to effectively collaborate on their refinement and expansion.
Share product knowledge and needs with product owners to assist in their development of requirements, test plans, and execution efforts for assigned product enhancements.
Communicate assigned product activities and advancements to business stakeholders and product owners, as well as CC leaders and role coaches.
Independently assess business needs for process improvements, cost reduction and automation efforts and bring recommendations to leadership.
Develop, document, and conduct user training for new or enhanced products.
Provide internal or client presentation content for assigned products and participates as a subject matter expert in product demonstrations.
Leverage AI functionality within Calabrio.
Participate in after-hours and/or weekend work as needed, based on workload demands.
Other duties as assigned.

Requirements

Bachelor’s degree or equivalent work experience required.
Knowledge of Navitus systems and processes of the role with ability to perform tasks independently and follow instructions to make decisions required, typically with 2 years of experience.
Experience with guiding and education associates within current to lower-level roles.
Experience with supporting mid-sized to large clients with moderate to high complexity.
Experience with supporting health plan business with minimal guidance.
3 years of experience in the pharmacy benefit management industry preferred.
Experience with customer care preferred.
Intermediate to advanced experience preferred with Microsoft tools (Word, Excel, PowerPoint, Visio, Azure DevOps), request management tools (Service Desk, Connectus, Responsive, JIRA), reporting tools (3D QlikView/QlikSense, CRM), and other tools specific to functional area(s) of focus (e.g., Calabrio, Artificial Intelligence).
Participate in, adhere to, and support compliance program objectives.
The ability to consistently interact cooperatively and respectfully with other employees.

Benefits

Top of the industry benefits for Health, Dental, and Vision insurance
20 days paid time off
4 weeks paid parental leave
9 paid holidays
401K company match of up to 5% - No vesting requirement
Adoption Assistance Program
Flexible Spending Account
Educational Assistance Plan and Professional Membership assistance
Referral Bonus Program – up to $750!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

product knowledgeprocess improvementscost reductionautomationuser trainingpresentation contentpharmacy benefit managementcustomer carecomplianceAI functionality

Soft Skills

communicationcollaborationindependent decision-makingguiding associatesinterpersonal skillsrespectful interactionleadershiporganizational skillsproblem-solvingadaptability

Certifications

Bachelor's degree