Navitus Health Solutions

Call Center Team Lead, Member Services

Navitus Health Solutions

full-time

Posted on:

Location Type: Office

Location: Brentwood • Tennessee • United States

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Job Level

Senior

About the role

  • Assists the Call Center Supervisor in managing the performance of the call center
  • Ensures all external and internal customers receive the level of customer service required
  • Assists in the training and coaching of call center staff
  • Establishes and executes clear procedures, processes, and standards for production, productivity, quality, and customer-service
  • Reports on trends on the call centers efficiency, customer service, and customer retention

Requirements

  • 3+ years call center experience preferable
  • 1+ years of experience in Healthcare or Pharmacy Services (Excluding Home Healthcare)
  • 1+ years of prior Team Lead or management experience in a call center environment
  • Proven knowledge of Microsoft Excel, Word, Power Point, and Outlook
  • Ability to develop and interpret standard call center management metrics
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
call center managementcustomer servicetrainingcoachingperformance managementcall center metricsdata reporting
Soft Skills
leadershipcommunicationorganizational skillsteam management