Senior Analyst, Technical Operations
Navitus Health Solutions
full-time
Posted on:
Location Type: Remote
Location: Wisconsin • United States
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Salary
💰 $49,911 - $59,418 per year
Job Level
About the role
- Provides technical expertise to facilitate training, create and maintain documentation, and provide ongoing support of Medicare D operational processes
- Trains Technical Operations Analysts on all Medicare D procedures related to the processes assigned
- Works in partnership with the Technical Operations Business Analysts to manage changes to existing processes that are required for Technical Operations.
- Interfaces with and provides input and oversight to internal operational areas and with external customers to improve the quality of customers' implementations and ongoing experience with Navitus Health Solutions
- Requests/runs reports and analyzes data to identify or further define issues and provide ongoing quality assurance
- Develops test plans and coordinates user/system testing
- Knowledgeable user in 3D for reporting needs that support the Technical Operations processes
Requirements
- Bachelor/Associate Degree in business related field; or equivalent combined education and experience required
- 3 to 5 years’ experience in one or more of the following: Healthcare Insurance, Pharmaceutical, customer service, data analysis, or equivalent experience
- Participate in, adhere to, and support compliance program objectives
- The ability to consistently interact cooperatively and respectfully with other employees.
Benefits
- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5% - No vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisreportingtest plansuser/system testingquality assurance
Soft Skills
cooperative interactionrespectful communication