Account Manager
Navitus Health Solutions
full-time
Posted on:
Location Type: Remote
Location: Idaho • United States
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Salary
💰 $58,460 - $70,434 per year
About the role
- Develops and maintains a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention
- Collaborates with multiple internal stakeholders and external vendor partners to ensure best in class customer service and benefit solutions delivered efficiently and effectively
- Facilitates client meetings to advise and advance resolution of open action items and/or provide routine status updates
- Facilitates the process for new benefit changes on behalf of client and provide direction on how those changes need to be implemented
- Responds to client inquiries, issues and concerns in a timely, concise and accurate manner
- Provides clients with system support and collaboration tools
- Supports client renewal activities in partnership with the Account Executive and Clinical Account Executive
- Supports clients by executing regular account maintenance such as reporting, member-specific requests, open enrollment support and other tasks as needed
- This role may require participation in conference calls, attendance at meetings or, travel outside of normal business hours
- Other duties as assigned
Requirements
- Bachelor's degree in business, marketing, hospitality management or related area, or equivalent experience required
- Knowledge of pharmacy benefits management, insurance or health care industry
- 3 years of experience in a customer service role
- Ability to demonstrate experience in critical thinking, prioritization, performance under pressure and relationship building
- Participate in, adhere to, and support compliance program objectives
- The ability to consistently interact cooperatively and respectfully with other employees
Benefits
- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5% - No vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceaccount maintenancereportingopen enrollment supportcritical thinkingprioritizationperformance under pressurerelationship building
Soft skills
collaborationcommunicationproblem-solvingtime managementinterpersonal skills