Navigator - Powered By LifeRaft

Product Operations Manager

Navigator - Powered By LifeRaft

full-time

Posted on:

Location Type: Remote

Location: Canada

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About the role

  • Develop, implement, and maintain standardized frameworks and processes to streamline product planning, prioritization, and execution.
  • Ensure the adoption of modern product management best practices through formal education, peer knowledge sharing, and continuous benchmarking against industry standards.
  • Foster a culture of continuous improvement by organizing workshops, retrospectives, and peer reviews to refine and evolve practices.
  • Build and maintain robust systems to collect, aggregate, and analyze product performance data.
  • Create insightful dashboards and reports to track key product metrics such as usage, adoption, and customer feedback.
  • Present data findings in a compelling and actionable format to support strategic decision-making across teams.
  • Identify, implement, and optimize tools to enhance the efficiency of product management processes, including roadmapping, analytics, and collaboration tools.
  • Ensure seamless integration and adoption of tools across teams while maintaining data quality and consistency.
  • Provide training and support to maximize the value of tools used by the product organization.
  • Act as the central point of contact between product, engineering, marketing, sales, and customer success teams to align on product goals and priorities.
  • Facilitate cross-functional collaboration to ensure readiness for product launches and updates.
  • Create and maintain structured feedback loops to incorporate insights from customers and stakeholders into the product development lifecycle.

Requirements

  • Bachelor’s degree in Business, Engineering, or related field (or equivalent experience).
  • 3+ years of experience in product operations, product management, or a related role, preferably in a SAAS or OSINT environment.
  • Strong understanding of the SAAS industry and the OSINT space, with an ability to understand customer needs and market trends.
  • Excellent project management skills, with experience driving cross-functional teams and managing complex projects.
  • Strong analytical skills, with the ability to interpret data, draw insights, and present actionable recommendations.
  • Familiarity with product management tools (Pendo, Jira, Confluence, Asana, etc.) and experience in optimizing workflows within these tools.
  • Outstanding communication and interpersonal skills, with the ability to influence and collaborate effectively with senior leaders and cross-functional teams.
  • A passion for solving problems and improving processes in a fast-moving environment.
  • **Bonus Points For:**
  • Experience working with OSINT tools or in a data-driven product environment.
  • Familiarity with Agile or Scrum methodologies.
  • Knowledge of market intelligence tools and platforms.
Benefits
  • Competitive compensation plan
  • Flexible PTO – Take a minimum of 15 days/year with no cap beyond
  • Health & Dental Benefits (Medavie Blue Cross)
  • 100% employer-paid dental coverage for employees and dependents
  • Orthodontic coverage for minor dependents (lifetime maximum per BC guidelines)
  • Comprehensive mental health coverage — up to $3,000 per month, available for both employees and dependents
  • Free access to EAP, Greenshield and a variety of physical and mental health services via wellness platform
  • Remote-first workplace with optional access to office space and flexible working hours
  • Investment in personal and professional growth
  • $750 Yearly Lifestyle Subsidy
  • Monthly cell phone reimbursement
  • Monthly parking reimbursement
  • Company-sponsored social events and team-building activities
  • Diversity, Equity & Inclusion Committee
  • Authentic, engaged team, who value work life balance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementproject managementdata analysisworkflow optimizationAgile methodologyScrum methodologycustomer feedback analysisperformance metrics trackingcontinuous improvementcross-functional collaboration
Soft Skills
communicationinterpersonal skillsinfluencingproblem-solvingcollaborationtrainingfacilitationorganizational skillsanalytical thinkingadaptability