Navient

Director, Creative Services

Navient

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Drive the evolution of our visual identity and systems, setting clear design principles and brand standards aligned with business goals.
  • Ensure rigorous quality control across all creative outputs—from campaigns to evergreen assets—maintaining both creative excellence and consistency.
  • Review work from internal teams and external partners, offering strategic, actionable feedback that pushes ideas forward and strengthens creative impact while meeting key timelines and delivery dates.
  • Present compelling concepts to leadership and cross-functional partners with strategic rationale.
  • Keep our product and brand creatively competitive by staying on top of design trends and identifying opportunities to innovate within our brand expression.
  • Execute standout design and copy work on priority projects—this is a hands-on role, and will often need to step in to support smaller, quick-turn or less-visible initiatives to keep work moving and maintain quality across the board.
  • Partner with cross-functional teams—including Product, Sales, Research, and Marketing—to deliver creative solutions that align with technical requirements and business objectives.
  • Review and provide directional feedback on agency deliverables.

Requirements

  • Bachelor’s Degree- Marketing, Communications or related field.
  • 10 years experience with creative services, design and copy.
  • Minimum 3 years managing creative teams, either directly or indirectly.
  • Advanced proficiency in design tools (Figma, Adobe Creative suite).
  • Presentation skills.
  • Cross-functional collaboration and leadership.
  • Deep understanding of marketing channels and measurement.
  • Portfolio of work showcasing integrated brand campaigns and technical design execution.
  • Familiarity with all-in-one digital marketing and competitive intelligence platforms such as SEMRush, Ahrefs, Clearscope, or Moz Pro.
  • Experience using Play Play or like tools.
Benefits
  • IMPORTANT NOTICES: All offers of employment are contingent on standard background checks.
  • EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity.
  • Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.
  • Navient is a drug free workplace.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
designcopywritingcreative servicesbrand standardsquality controlpresentation skillsmarketing channelsdesign executioncross-functional collaborationteam management
Soft Skills
strategic feedbackleadershipcommunicationinnovationcreativitycollaborationorganizational skillsattention to detailproblem-solvingadaptability
Certifications
Bachelor’s Degree in MarketingBachelor’s Degree in Communicationsrelated field degree