Navan

Business Travel Consultant, Business Travel Expert

Navan

full-time

Posted on:

Location Type: Remote

Location: Germany

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Provide first-class travel support via chat, phone and email
  • Keep your knowledge of suppliers, destinations and systems up to date
  • Quickly assess customer needs, urgency and preferences
  • Carefully handle hotel, flight, car rental and train bookings
  • Advise customers on self-service options in the Navan platform and app
  • Respond promptly while meeting SLA requirements
  • Comply with company and client policies to ensure global compliance
  • Provide feedback to stakeholders on progress toward goals and key processes
  • Participate in team meetings on products, suppliers and industry updates
  • Stay informed about travel industry best practices
  • Maintain attendance, complete assigned training and meet performance metrics

Requirements

  • Experience: Minimum 5 years as a travel consultant with experience in flight, rail and hotel bookings; minimum 3 years of GDS experience (Sabre, Amadeus or Galileo) (required)
  • Languages: Fluent German (required) and strong English
  • Customer Service: Experience in a contact center or other customer-facing roles
  • Technical Skills: Proficient with tools such as Gmail, Zendesk, Slack and Salesforce
  • Availability: Monday to Friday, between 07:00 and 19:00
  • Days Off: Saturday, Sunday and public holidays
  • Skills: Ability to multitask, quickly resolve urgent issues and work independently to troubleshoot
  • Personal Attributes: Empathetic, professional and excellent verbal and written communication skills
Benefits
  • Applicants must be residents of Germany to be considered. Please submit all applications in English.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
travel consultantflight bookingsrail bookingshotel bookingsGDSSabreAmadeusGalileo
Soft Skills
customer servicemultitaskingproblem-solvingempathyprofessionalismverbal communicationwritten communication