Nava Benefits

Growth Marketing

• Own the website as a conversion asset, not a maintenance task. Webflow comfort is required; developer skills are not
• Run landing page tests and improve conversion paths for paid, organic, and event traffic, using AI tools to accelerate testing hypotheses and analyze results
• Partner with our content lead to ensure SEO-driven pages are built to convert, not just rank
• Monitor site performance and own the relationship with any web contractors or vendors
• Drive pipeline by building and owning the full lifecycle communication system — workflows, nurture programs, and triggered sequences that move prospects forward and keep customers engaged
• Grow newsletter engagement and pipeline influence by leveraging AI to personalize content, test what works, and continuously improve performance
• Keep segmentation sharp enough that every communication feels relevant to where someone is in their journey
• Use AI to spot patterns in engagement data and get ahead of gaps in the funnel before they cost us pipeline
• Partner with marketing ops to ensure every workflow is tracked and every lifecycle stage is correctly instrumented
• Build and own a structured customer referral program that turns happy customers into an active referral source, distinct from our partner and broker referral channel
• Work closely with sales to optimize and execute customer advocacy efforts including reviews and testimonials, using AI to help identify the right customers to approach and the right moment to ask
• Develop segmentation and outreach strategies that identify the right customers to activate for referrals and advocacy at the right time
• Track and report on customer growth channel performance including referral volume, advocacy asset pipeline, and downstream impact on revenue

Growth Marketing Manager

Sales Development Rep

• Lead and Coach the SDR Team
• Drive Top-of-Funnel Performance
• Optimize the SDR Tech Stack
• Evolve Account Distribution Strategy
• Partner with Sales on Pipeline Quality
• Partner with Marketing on Inbound/Outbound Alignment
• Build SDR Career Paths
• Manage Performance Decisively

SDR Leader – Manager/Senior Manager

Client Partner

• Manage a portfolio of New York small group employer clients (50–100 lives), serving as their trusted advisor and proactively addressing needs throughout the plan year.
• Lead annual service plan execution including renewals, open enrollment, compliance support, vendor deployment, and member education.
• Design creative, consultative benefit solutions based on strong knowledge of the New York marketplace, alternative funding arrangements, carriers, and products.
• Develop and deliver materials such as renewal presentations, financial reporting, budget reviews, and education sessions for clients and members.
• Collaborate with internal teams and vendor partners to streamline day-to-day servicing, ensure exceptional delivery, and strengthen Nava’s client success capabilities.
• Foster executive-level relationships with client leaders and create superfan clients by consistently delivering novel benefit solutions.

Client Manager

Solutions Engineer

• Participate in prospect meetings at all stages of the sales process, from capabilities presentations through finalist meetings
• Partner closely with our Producer team to develop tailored solutions and compelling presentation materials
• Serve as the consultative voice on benefits strategy, funding options, and program design
• Build credibility with HR leaders and C-suite stakeholders through clear, confident, expert communication
• Advise prospects and clients on self-funded, level-funded, captive, and reference-based pricing models
• Evaluate client risk profiles and funding readiness in partnership with carriers and underwriters
• Coordinate marketing, carrier negotiations, and renewal efforts for alternate funded programs
• Guide clients through stop-loss renewals, plan design decisions, and mid-year adjustments
• Stay current on market trends and emerging funding solutions to bring fresh thinking to client conversations
• Deliver monthly financial reports and claims utilization analysis to applicable clients
• Identify trends, outliers, and cost drivers in claims data and communicate findings in plain language
• Partner with Client Success to ensure financial insights are integrated into broader client strategy
• Drive renewal preparation through data-driven recommendations based on plan performance

Growth Marketing Manager

SDR Leader – Manager/Senior Manager

Client Manager

Solutions Consultant