Nava Benefits

Associate

• Own your queue end-to-end: respond to member inquiries within a 1-business-day SLA, keep cases moving, and provide weekly updates
• Resolve eligibility issues: work directly with carriers and vendors to fix situations where a covered benefit isn't being honored
• Review bills and claims for accuracy
• Answer benefits coverage questions
• Navigate carrier escalations
• Handle app and access issues
• Be fluent in the platform
• Contribute to how we get better

Associate Benefits Advocate

General

• Support Complex Large Accounts as a Secondary CM: Partner with Account Executives on large, multi-layered employer groups (750–3,000 lives). Contribute to strategy, reporting, renewal preparation, vendor coordination, and client deliverables while learning advanced consulting approaches in real-time.
• Own a Book of Business Independently: Serve as the primary day-to-day contact for a portfolio of smaller large-group clients (100–200 lives). Manage plan-year servicing, respond to client inquiries, coordinate with carriers and vendors, and build strong, trust-based relationships.
• Execute Core Benefits Analyst Responsibilities: Handle the tactical and analytical foundation of client servicing, including:
• - Spreading and analyzing financials for renewals
• - Carrier marketing and quoting support
• - Reporting and data analysis
• - Maintaining and configuring ben-admin systems
• - Eligibility and billing support
• - Vendor coordination and day-to-day servicing tasks
• Lead Renewal & Open Enrollment Preparation: Build renewal and open enrollment presentations, develop employee education materials, support budget modeling, and ensure timelines are met across all stakeholders.
• Create and Present Client Deliverables: Develop decks, reports, and financial summaries and confidently present to HR teams and client leadership for straightforward groups while supporting senior teammates on more complex presentations.
• Strengthen Client Experience: Collaborate cross-functionally with internal operations, member support, and external vendor partners to ensure seamless execution and an elevated client experience throughout the year.

Client Associate – Large Group

• Support Complex Large Accounts as a Secondary CM: Partner with Account Executives on large, multi-layered employer groups (750–3,000 lives). Contribute to strategy, reporting, renewal preparation, vendor coordination, and client deliverables while learning advanced consulting approaches in real time.
• Own a Book of Business Independently: Serve as the primary day-to-day contact for a portfolio of smaller large-group clients (100–200 lives). Manage plan-year servicing, respond to client inquiries, coordinate with carriers and vendors, and build strong, trust-based relationships.
• Execute Core Benefits Analyst Responsibilities: Handle the tactical and analytical foundation of client servicing, including:
• - Spreading and analyzing financials for renewals
• - Carrier marketing and quoting support
• - Reporting and data analysis
• - Maintaining and configuring ben-admin systems
• - Eligibility and billing support
• - Vendor coordination and day-to-day servicing tasks
• Lead Renewal & Open Enrollment Preparation: Build renewal and open enrollment presentations, develop employee education materials, support budget modeling, and ensure timelines are met across all stakeholders.
• Create and Present Client Deliverables: Develop decks, reports, and financial summaries and confidently present to HR teams and client leadership for straightforward groups, while supporting senior teammates on more complex presentations.
• Strengthen Client Experience: Collaborate cross-functionally with internal operations, member support, and external vendor partners to ensure seamless execution and an elevated client experience throughout the year.

Client Partner

• Manage a portfolio of New York large group employer clients (100–2000 lives), serving as their trusted advisor and proactively addressing needs throughout the plan year
• Lead annual service plan execution including renewals, open enrollment, compliance support, vendor deployment, and member education
• Design creative, consultative benefit solutions based on strong knowledge of the New York market, alternative funding arrangements, carriers, and products
• Develop and deliver materials such as renewal presentations, financial reporting, budget reviews, and education sessions for clients and members
• Collaborate with internal teams and vendor partners to streamline day-to-day servicing, ensure exceptional delivery, and strengthen Nava’s client success capabilities
• Foster executive-level relationships with client leaders and create superfan clients by consistently delivering novel benefit solutions

Associate Benefits Advocate

Client Associate – Large Group

Client Associate – Large Group

Client Manager – Senior Client Manager