Nava Benefits

Sales Development Rep

• Lead and Coach the SDR Team: Manage a team of 6–7 SDRs across SDR1, SDR2, and Senior SDR levels. Provide hands-on, call-by-call coaching on cold call technique, discovery conversations, objection handling, and prospecting discipline. Be the kind of manager your reps want to learn from because you've done the job yourself.
• Drive Top-of-Funnel Performance: Own the metrics that matter: connect rates, conversation rates, and meeting rates. Build the operating cadence — pipeline reviews, call coaching sessions, team standups, 1:1s — that creates consistent accountability and consistent results.
• Optimize the SDR Tech Stack: Own tooling decisions across HubSpot, Gong, Gong Engage, and the parallel dialer. Lead the near-term evaluation of our Nooks vs. Clay migration, fix known integration issues, and build the data infrastructure that gives you and the team real-time performance visibility.
• Evolve Account Distribution Strategy: Transition the team from weekly list drops to a quarterly, signal-based account distribution model. Work with RevOps to operationalize renewal timing signals, hiring activity, funding events, and new HR role changes as the foundation for account prioritization.
• Partner with Sales on Pipeline Quality: Build tight feedback loops with the AE team on meeting quality and handoff process. Define and enforce SQL standards jointly with Sales. When meetings don't convert, own the diagnosis and use it to coach reps — not just report it.
• Partner with Marketing on Inbound/Outbound Alignment: Collaborate with the Marketing team on MOFU workflows, inbound SDR routing, and SDR messaging. Provide specific, actionable feedback to Marketing on what's working in outreach and what isn't.
• Build SDR Career Paths: Operationalize Nava's SDR career ladder from SDR1 through to Sales Executive. Run promotion interviews, manage skills certification checkpoints, and have real development conversations that retain top talent and give reps a clear path forward.
• Manage Performance Decisively: Identify underperformers early, give clear and direct feedback, and run improvement plans when needed. Create a team culture where expectations are high, recognition is earned, and accountability is the norm.

SDR Team Manager

Analyst

• Provide surge capacity and project support to help our team deliver exceptional client service
• Build and maintain renewal workbooks, including spreadsheeting, data validation, and rate modeling
• Support benchmarking, plan design analysis, and other financial and strategic projects
• Draft benefit communications and compliance-related documentation (e.g., ERISA Wraps, SPDs, SBCs)
• Prepare open enrollment materials, employee communications, and benefit overviews
• Support eligibility and benefits administration workflows across systems such as UKG, Employee Navigator, Gusto, Rippling, Paylocity, and ADP
• Execute core eligibility tasks including processing enrollments and terminations, troubleshooting system errors, ordering ID cards, and managing OE changes
• Assist with audits, census builds, data gathering, and maintaining accuracy across ben admin systems
• Prepare snapshots, legal notices, and other recurring client deliverables
• Conduct peer reviews and quality checks to ensure accuracy and consistency across deliverables
• Support ad hoc benefits projects across the team as needed

Benefits Analyst – Contract

Client Partner

• Manage a portfolio of California large group employer clients (100–2000 lives)
• Lead annual service plan execution including renewals, open enrollment, compliance support, vendor deployment, and member education
• Design creative, consultative benefit solutions based on strong knowledge of the California marketplace, alternative funding arrangements, carriers, and products
• Develop and deliver materials such as renewal presentations, financial reporting, budget reviews, and education sessions for clients and members
• Collaborate with internal teams and vendor partners to streamline day-to-day servicing and ensure exceptional delivery
• Foster executive-level relationships with client leaders and create superfan clients by consistently delivering novel benefit solutions

Senior Client Manager

Product Designer

• Own design for a core product area from discovery through delivery.
• Design AI-first experiences that feel intuitive, human, and powerful.
• Partner with PMs, engineers, and benefits experts to simplify complex healthcare problems.
• Translate research into flows, interfaces, and patterns that scale across web + mobile.
• Advance our design system with coherent, aesthetic, and usable patterns.
• Leverage AI tools to accelerate research, exploration, iteration, and production.
• Contribute to a culture of user advocacy, thoughtful craft, and continuous improvement.

Senior Product Designer

AI Engineer

• Work with product, engineering, and design to identify customer and team pain points and build generative AI solutions using software engineering best practices
• Work across the full stack - frontend, backend, and infrastructure - integrating AI capabilities directly into applications
• Build intelligent search and retrieval systems that help users find relevant information quickly
• Design effective interactions with foundation models (GPT-4, Claude, Gemini) to achieve reliable behaviors
• Ship AI-powered features with the same reliability and performance standards as any other application components