Associate Benefits Advocate

Nava Benefits

Associate Benefits Advocate in a remote setting assisting members with healthcare questions and issues. Proficiently managing member support through the Nava Benefits app and email.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing member inquiries and resolving eligibility issues within the health insurance sector, while effectively navigating carrier communications and maintaining high service standards. Proficient in reviewing claims and bills for accuracy, with a strong emphasis on written communication and self-management in a tech-forward environment.

Highest-signal resume keywords

Health Insurance LicenseMember-Facing Service ExperienceCarrier Navigation and EscalationHigh-Volume Queue ManagementBilingual (Spanish)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ReviewEligibility Issue ResolutionBenefits Coverage KnowledgeSLA ManagementTech-Forward Proficiency

Soft Skills

Strong Written CommunicationSelf-Managing Work Style

Certifications & Qualifications

Health Insurance License

Industry Keywords

Benefits BrokerageCarrier FluencyOpen Enrollment SeasonMember InquiriesVendor Communication

About the role

Key responsibilities & impact

Own your queue end-to-end: respond to member inquiries within a 1-business-day SLA, keep cases moving, and provide weekly updates
Resolve eligibility issues: work directly with carriers and vendors to fix situations where a covered benefit isn't being honored
Review bills and claims for accuracy
Answer benefits coverage questions
Navigate carrier escalations
Handle app and access issues
Be fluent in the platform
Contribute to how we get better

Requirements

What you’ll need

3+ years of experience in a benefits brokerage in a direct member-facing or service role
Health Insurance License strongly preferred
Real carrier fluency: you know how to navigate a carrier call, escalate effectively, and get things resolved without a lot of back-and-forth
Experience managing a high-volume queue, including during open enrollment season
Strong written communication
Comfort in a tech-forward environment
A self-managing work style
Bilingual (Spanish) is a meaningful plus

Benefits

Comp & perks

Website LinkedIn All Job Openings 51 - 200 employees Founded 2019 👥 HR Tech 🤝 B2B ☁️ SaaS 🔥 Funding within the last year 💰 $30M Series C - Nava on 2025-10 HR Tech
B2B
SaaS Nava Benefits is a modern employee benefits broker that pairs elite benefits advisors with an AI-powered SaaS platform (HQ) to simplify benefits administration, streamline renewals, and provide 24/7 support to employees and their families. The company helps HR teams save time, lower healthcare costs, centralize benefits documents, run audits and benchmarking, and offer AI-driven, self-serve member support and plan decision tools. Nava emphasizes alternative health plan strategies (self-funding, PBMs, captives) and positions itself as a tech-enabled extension of HR.