Associate Benefits Advocate

Nava Benefits

Associate Benefits Advocate in a remote setting assisting members with healthcare questions and issues. Proficiently managing member support through the Nava Benefits app and email.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Own your queue end-to-end: respond to member inquiries within a 1-business-day SLA, keep cases moving, and provide weekly updates
Resolve eligibility issues: work directly with carriers and vendors to fix situations where a covered benefit isn't being honored
Review bills and claims for accuracy
Answer benefits coverage questions
Navigate carrier escalations
Handle app and access issues
Be fluent in the platform
Contribute to how we get better

Requirements

What you’ll need

3+ years of experience in a benefits brokerage in a direct member-facing or service role
Health Insurance License strongly preferred
Real carrier fluency: you know how to navigate a carrier call, escalate effectively, and get things resolved without a lot of back-and-forth
Experience managing a high-volume queue, including during open enrollment season
Strong written communication
Comfort in a tech-forward environment
A self-managing work style
Bilingual (Spanish) is a meaningful plus

Benefits

Comp & perks

Website LinkedIn All Job Openings 51 - 200 employees Founded 2019 👥 HR Tech 🤝 B2B ☁️ SaaS 🔥 Funding within the last year 💰 $30M Series C - Nava on 2025-10 HR Tech
B2B
SaaS Nava Benefits is a modern employee benefits broker that pairs elite benefits advisors with an AI-powered SaaS platform (HQ) to simplify benefits administration, streamline renewals, and provide 24/7 support to employees and their families. The company helps HR teams save time, lower healthcare costs, centralize benefits documents, run audits and benchmarking, and offer AI-driven, self-serve member support and plan decision tools. Nava emphasizes alternative health plan strategies (self-funding, PBMs, captives) and positions itself as a tech-enabled extension of HR.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Claims ReviewEligibility Issue ResolutionBenefits Coverage KnowledgeSLA ManagementTech-Forward Proficiency

Soft Skills

Strong Written CommunicationSelf-Managing Work Style

Certifications

Health Insurance License