NATURTREU

Customer Success Manager

• Support therapists and health experts across the entire partner lifecycle and build long-term, trust-based relationships
• Coordinate onboarding of new partners and handle inquiries professionally via email, phone and ticketing system
• Own the end-to-end processing of partner orders in close collaboration with Logistics and E‑Commerce
• Optimize recurring processes such as order workflows and onboarding journeys to shorten lead times and reduce error rates
• Maintain partner and interaction data accurately in the CRM and track relevant KPIs such as activation rate and partner satisfaction
• Coordinate interfaces between field sales, Marketing, Logistics and E‑Commerce for consistent and timely solutions
• Create and update partner materials together with the Marketing team (e.g., info sets, product updates)
• Support the strategic expansion of the expert network through structured communication and be occasionally willing to travel for partner meetings or events

Partner Success Manager – Health Network