Natural Cycles°

Clinical Research

• Assist the team with the operational management and oversight of clinical trials
• Monitor the recruitment of trial participants and collection of signed documentation
• Assist with onboarding trial participants including scheduling and preparing materials
• Assist with trial daily operations and address participants' questions
• Oversee the inventory and shipment of replacement devices
• Assist with offboarding trial participants

Clinical Research Intern – Fixed-Term Contract

Customer Support

• Support Cyclers and prospective Cyclers via email across a wide range of topics, including app functionality, subscriptions, devices and integrations, and shipping/logistics
• Independently troubleshoot complex user issues, particularly those involving connected devices, app behavior, and integrations—owning each case from first contact through resolution
• Manage and prioritize multiple conversations, ensuring timely follow-ups and no detail falls through the cracks
• Navigate multiple tools and communication channels (including Slack) to track updates, gather information, and collaborate on ongoing user cases
• Communicate in a way that is warm, clear, and efficient—balancing empathy with precision
• Follow established processes while confidently adapting to edge cases and new scenarios
• Meet individual and team performance goals, including volume, CSAT, and response times
• Capture patterns, recurring issues, and insights to help improve our product and internal workflows
• Maintain up-to-date knowledge of our product, systems, policies, and ongoing initiatives

Clinical Research Intern – Fixed-Term Contract

Customer Care Agent