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Customer Success Manager

• Own relationships with Fortune 500 customers
• Ensure customers see measurable value
• Expand footprint within organizations

Strategic Customer Success Manager

Account Executive

• Own the complete sales cycle for enterprise corporate accounts with contract values of $100K+
• Identify and engage decision-makers at Fortune 1000 companies across multiple industries
• Conduct strategic discovery sessions to understand organizational challenges around employee engagement, learning, and internal communications
• Build and present compelling business cases that demonstrate ROI and align the technology with corporate strategic initiatives
• Navigate complex organizational structures and build consensus among multiple stakeholders
• Develop and execute account-based strategies to penetrate target accounts
• Collaborate with marketing, product, and customer success teams to ensure seamless handoffs and client satisfaction
• Represent the business at research events and industry conferences
• Maintain accurate pipeline forecasting and CRM hygiene in Salesforce/HubSpot/Attio
• Stay current on trends in AI, revenue enablement, strategic transformation, HR etc. This product is used across the entire enterprise with multiple budget holders and ICPs. You will become an expert in several core verticals, developing a personal network of industry leaders and experts
• Travel regularly to meet clients in person, both across the US and internationally

Strategic Customer Success Manager

Founding Enterprise Account Executive