Account Manager
NationsBenefits
full-time
Posted on:
Location Type: Hybrid
Location: Plantation • Florida • United States
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About the role
- Serve as the day-to-day contact for assigned health plan partners, managing client relationships and ensuring expectations are met and exceeded
- Monitor and oversee the operational performance of client programs, ensuring accurate and timely delivery of benefits, reporting, and member communications
- Identify operational inefficiencies and recommend improvements to streamline processes and enhance the client experience
- Collaborate with internal teams, including Operations, IT, Product, and Finance, to address client issues and ensure alignment on deliverables
- Analyze client program performance data, identify trends, and provide actionable insights to improve member engagement and utilization
Requirements
- 3-5 years of experience in account management, client support, or healthcare operations
- Bachelor’s degree in Business Administration, Healthcare Management, Data Analytics, or a related field
- Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word)
- Experience with data visualization and reporting tools (e.g., Excel PivotTables, VLOOKUP, Power BI) is a plus
- Familiarity with JIRA, Confluence, or other project management tools is preferred
- Ability to navigate and interpret data within client portals, reporting dashboards, and CRM systems
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisdata visualizationreportingExcel PivotTablesVLOOKUPPower BIclient program performance analysisprocess improvementoperational performance monitoringhealthcare operations
Soft Skills
client relationship managementcommunicationcollaborationproblem-solvingorganizational skillsanalytical thinkingattention to detailadaptabilityinterpersonal skillscustomer service