National University

Manager – Engagement Initiatives and Operations

National University

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $56,890 - $76,800 per year

About the role

  • Provides operational leadership to the NU Commons, bridging strategic direction with daily operations.
  • Oversees operational and programmatic functions of the Commons.
  • Guides development and implementation of Commons communities.
  • Partners and works collaboratively with leadership, schools, and departments throughout the university.
  • Manages community launches and operational changes.
  • Maintains and updates Commons guides, checklists, and resources.
  • Investigates and oversees engagement issues.
  • Leads design and implementation of engagement campaigns.
  • Administers the Quarterly Commons Engagement Recognition Awards.

Requirements

  • Minimum of four (4) years of experience in a student support/customer service role required.
  • Bachelor’s degree from a regionally accredited university required.
  • Master’s degree in Higher Education & Student Affairs, Organizational Leadership, Communications, Public Administration or related field, preferred.
  • Knowledge of University platforms, resources, services.
  • Knowledge, Skills and Abilities Online community development experience.
  • Strong communication and rapport building skills (written and verbal).
  • Detail oriented.
  • Ability to work in an online, fast-paced environment independently.
  • Excellent analytical, problem-solving skills.
  • Skill in basic computer functions: email, Zoom, web-based technology, etc.
  • Proficient with the Microsoft Office suite.
Benefits
  • Health insurance
  • Comprehensive well-being benefits for you and your family

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
online community developmentanalytical skillsproblem-solving skillsMicrosoft Office
Soft skills
communication skillsrapport buildingdetail orientedindependent workcollaboration
Certifications
Bachelor's degreeMaster's degree