National Speech & Debate Association (NSDA)

General

• Answers and/or appropriately triages phone calls and emails to provide customer service for student and coach members and Tabroom.com users, striving toward established goals for response time and member satisfaction.
• Oversees the NSDA Student Leadership Council, including student onboarding, regular meetings, goal setting, project management, member selection, and offboarding.
• Coordinates the development of instructional speech and debate resources for students by managing external contractors and/or reviewing material.
• Understands and plays a role in new member welcome and orientation, including the creation of new schools, and coach offboarding.
• Supports school retention and recruitment efforts via outreach to coaches and administrators.
• Attends the National Tournament in June to support tournament customer service and other duties as assigned.

Membership Coordinator

Operations

• Conducts prospect research and wealth screening to identify major gift, planned giving, and leadership giving prospects.
• Creates relationship maps showing connections among donors, alumni, board members, volunteers, and other stakeholders.
• Uses research, data, and AI tools to identify new major gift donor opportunities and support fundraising strategy.
• Prepares donor briefings and meeting materials for fundraising staff and volunteer leaders.
• Tracks recognition, reporting, and stewardship activities and help ensure donors receive timely follow-up, recognition, and reporting.
• Maintains donor information and engagement history in the CRM to support effective cultivation and solicitation.
• Serves as the primary operations partner for assigned frontline fundraisers.
• Helps manage donor portfolios, meeting preparation, follow-up activities, and fundraising priorities.
• Provides calendar coordination, CRM support, donor research, and email and other administrative support to help fundraisers stay focused on donor relationships.
• Assist with moves management by tracking donor activity and next steps.

Membership Coordinator

Major Gifts Operations Manager