Membership Coordinator

National Speech & Debate Association (NSDA)

Membership Coordinator for the NSDA, providing support for speech and debate programs. Responsible for member onboarding, retention efforts, and customer service communications.

Posted 7/28/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $24 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and program management capabilities, with proficiency in communication, organization, and problem-solving. Experienced in managing projects and resources related to speech and debate activities, while effectively supporting member engagement and retention.

Highest-signal resume keywords

Customer Service ExperienceProgram ManagementSpeech And Debate KnowledgeExcellent Communication SkillsProficiency In Google Drive

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceProgram ManagementProject ManagementAnalytical SkillsProblem-Solving SkillsOrganizational SkillsAttention To Detail

Soft Skills

Professional DemeanorCourteous Communication

Tools & Technologies

Google DriveGoogle DocsGoogle SheetsMicrosoft WordMicrosoft ExcelMicrosoft PowerPointAsanaZenDeskDialpadSlack

Industry Keywords

Student Leadership CouncilMember OnboardingRetention EffortsOutreachNational Tournament

About the role

Key responsibilities & impact

Answers and/or appropriately triages phone calls and emails to provide customer service for student and coach members and Tabroom.com users, striving toward established goals for response time and member satisfaction.
Oversees the NSDA Student Leadership Council, including student onboarding, regular meetings, goal setting, project management, member selection, and offboarding.
Coordinates the development of instructional speech and debate resources for students by managing external contractors and/or reviewing material.
Understands and plays a role in new member welcome and orientation, including the creation of new schools, and coach offboarding.
Supports school retention and recruitment efforts via outreach to coaches and administrators.
Attends the National Tournament in June to support tournament customer service and other duties as assigned.

Requirements

What you’ll need

Two or more years of experience in a progressively responsible customer service and/or program management role
Experience with speech and debate activities as a student or coach
Demonstrates a professional and courteous demeanor
Excellent written and verbal communication skills
Excellent analytical, problem-solving, organizational skills, and attention to detail
Proficiency in Google Drive, Docs, and Sheets, as well as Microsoft Word 2008 or higher for Mac: Word, Excel, and PowerPoint
Ability to learn and become proficient in numerous technological applications in frequent use by Association staff, including but not limited to Asana for project management, ZenDesk and Dialpad for customer support, Google documents (Drive), Slack, and custom applications of the organization
Ability to travel up to 10%.

Benefits

Comp & perks

high-quality health and dental insurance
20 days of paid time off
access to an employer-matched retirement plan