RCM Systems & Automation QA Manager
National Seating & Mobility
full-time
Posted on:
Location Type: Hybrid
Location: Chattanooga • Tennessee • United States
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About the role
- Ensure the quality of system improvements and automation initiatives for RCM operations.
- Completes and monitors systems QA and automation activities to ensure alignment with company standards.
- Completes and oversees QA testing of internal systems to ensure functionality, accuracy and regulatory compliance.
- Continually QA automation activities to ensure compliance with NSM requirements and payer standards.
- Partners with IT and developers to test and implement automation and process improvement projects.
- Analyze system QA data to identify trends, root causes, and opportunities for improvement in existing systems.
- Establish, document, and maintain protocols, test plans, and audit records.
- Prepare and present detailed QA systems reports with actionable insights for leadership review.
- Monitor automation performance post-deployment and coordinate resolution of system issues.
- Coordinates with training and communication teams to support new system functionality and automation tools.
- Review findings of QA on new and existing system enhancements and automation with RCM leadership to strengthen process understanding and performance consistency.
- Foster a culture of continuous improvement, quality awareness and accountability.
- Serve as a liaison between RCM, IT, Compliance, Training, and Operations to ensure cross-departmental alignment.
- Support development and adherence to policies, procedures and payer regulations.
- Participate in strategic planning discussions related to technology, quality, and operational excellence.
Requirements
- High School Diploma or G.E.D. Required
- College Degree Preferred
- Drug Test
- Knowledge of government payer regulations desired
- Extensive working knowledge of Funding, Billing and Collections for Medicare, Medicaid and Commercial payers
- Good oral, written and communication skills
- Working knowledge of Microsoft suite products
- Proven record of excellent people skills including good communication and inter-personal skills
- Strong Team Player
- Strong organizational skills and attention to detail
- Ability to effectively present information and respond to questions from a variety of staff
- Basic understanding of and willingness to learn and adopt professional and industry business standards/needs.
Benefits
- 401k
- company paid Long Term Disability
- tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
QA testingautomationdata analysisprocess improvementsystem functionalityregulatory compliancetest plansaudit recordsperformance monitoringcontinuous improvement
Soft Skills
communication skillsinterpersonal skillsorganizational skillsattention to detailteam playerpresentation skillsleadershipcollaborationproblem-solvingaccountability
Certifications
High School DiplomaG.E.D.College Degree