Customer Service Representative
National Oil and Lube News
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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Salary
💰 $19 - $28 per hour
About the role
- Handle a large volume of inbound and outbound calls in a timely manner
- Follow communication scripts and use knowledge of the companys products and services to go off-script when necessary
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Maintain ownership of calls throughout the lifecycle of a callers request, including follow-ups with escalation team
- Recommend improvements for systems and processes to boost organizational efficiency
- Memorize scripts for products and services, and refer to them during calls
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
- Identify opportunities for driving sales and revenue of the companys existing product suite, and seize opportunities to upsell when appropriate
- Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
- Create and maintain record of daily problems and remedial actions taken, using call-center database
- Leverage data and insights gathered by the call center to recommend and influence process improvements
Requirements
- High school degree or equivalent
- Strong active-listening and verbal-communication skills
- Proficiency in problem-solving
- Ability to multitask and manage time effectively
Benefits
- Flexible Schedule
- 401K / Retirement Plan
- Vision Insurance
- Dental Insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
active listeningverbal communicationproblem-solvingmultitaskingtime managementcustomer servicerelationship buildingsalesorganizational efficiencydata analysis
Certifications
high school degree or equivalent