National Oil and Lube News

Data Entry

• Input, verify, and maintain accurate and detailed data into company database systems
• Handle confidential data with confidentiality and discretion
• Ensure all data entries adhere to established company policies and procedures
• Regularly perform data quality checks to identify and rectify any discrepancies or errors
• Liaise and collaborate with team members to ensure smooth and efficient data management
• Produce routine and ad-hoc reports as needed
• Other duties as assigned by management

Data Entry Clerk

Customer Support

• Handle a large volume of inbound and outbound calls in a timely manner
• Follow communication scripts and use knowledge of the companys products and services to go off-script when necessary
• Identify customer needs, research issues, resolve complaints, and provide solutions
• Maintain ownership of calls throughout the lifecycle of a callers request, including follow-ups with escalation team
• Recommend improvements for systems and processes to boost organizational efficiency
• Memorize scripts for products and services, and refer to them during calls
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
• Identify opportunities for driving sales and revenue of the companys existing product suite, and seize opportunities to upsell when appropriate
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
• Create and maintain record of daily problems and remedial actions taken, using call-center database
• Leverage data and insights gathered by the call center to recommend and influence process improvements

Data Entry Clerk

Customer Service Representative