National Express Rail GmbH

Customer Service Representative, Train Attendant

National Express Rail GmbH

full-time

Posted on:

Location Type: Office

Location: Aachen • Germany

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About the role

  • Friendly, helpful and competent service for passengers on our RRX lines
  • Informing passengers about the journey and connecting trains via onboard announcements and personal assistance
  • Conducting ticket inspections and recording passengers without a valid ticket; selling tickets using a mobile sales device in accordance with applicable tariff and transport conditions (VRR tariff, VRS tariff, VRM tariff, Deutschland-Tarif, NRW-Tarif)
  • Maintaining safety and order on the train in accordance with applicable house rules
  • Operating onboard technical service equipment and resolving minor technical issues
  • Assisting and caring for passengers with reduced mobility when boarding and alighting
  • Securing and handing in lost property and assisting with stowing luggage and bicycles

Requirements

  • Completed training/qualification as a Customer Service Representative (m/f/d) in local rail transport desirable
  • Full documentation of completed qualification as a Security and Service Specialist (m/f/d) in public transport (ÖPNV) advantageous; alternatively willingness to complete internal training
  • Ideally: certificate of competence under Section 34a of the German Trade Regulation (GewO), current first aid training, fire safety training, de‑escalation training, and BuP training
  • Fluent spoken and written German and basic knowledge of English
  • Neat appearance and enjoyment of working with people, including in difficult situations
  • Service-oriented approach, reliability and ability to work in a team
  • Resilience, assertiveness and a strong sense of responsibility
  • Flexibility and willingness to work shifts, including nights, weekends and public holidays
  • Own vehicle and driving licence advantageous
Benefits
  • GDL collective agreement
  • Assignments close to home
  • Job security
  • Good career opportunities
  • Modern and safe vehicles
  • Personalised working environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ticket inspectionsmobile sales device operationonboard technical service equipment operationminor technical issue resolution
Soft Skills
customer servicecommunicationteamworkreliabilityresilienceassertivenessservice-oriented approachflexibility
Certifications
Customer Service Representative qualificationSecurity and Service Specialist qualificationcertificate of competence under Section 34a of the German Trade Regulationfirst aid trainingfire safety trainingde-escalation trainingBuP training