National Express Rail GmbH

General

• Application administration & support: Monitoring and managing the performance of our core applications (IVU, Inline, WCA, Leidis, Lagebericht)
• Ensuring smooth operation of the systems
• Performing regular maintenance, updates, patches and upgrades
• Troubleshooting and remediation, and providing technical support to end users
• Documenting system architectures
• Training users on application usage and the rollout of new features
• Security & performance management: Implementing security policies to protect sensitive data
• Monitoring for security incidents and vulnerabilities
• Analyzing system performance and identifying optimization opportunities
• System integration & requirements management: Ensuring seamless integration with other systems across the company
• Gathering and analyzing user requirements
• Contributing to strategic planning and evaluation of new technologies
• 2nd-level support & service management: Assisting in incident management and proactively managing incidents
• Supporting releases, testing and operational assurance of applications
• Negotiation and adherence to Service Level Agreements (SLAs)

Associate – IT Core Application Management