National Express Rail GmbH

Account Executive

• Friendly, helpful and competent service for passengers on our RRX lines
• Informing passengers about the journey and connecting trains via onboard announcements and personal assistance
• Conducting ticket inspections and recording passengers without a valid ticket; selling tickets using a mobile sales device in accordance with applicable tariff and transport conditions (VRR tariff, VRS tariff, VRM tariff, Deutschland-Tarif, NRW-Tarif)
• Maintaining safety and order on the train in accordance with applicable house rules
• Operating onboard technical service equipment and resolving minor technical issues
• Assisting and caring for passengers with reduced mobility when boarding and alighting
• Securing and handing in lost property and assisting with stowing luggage and bicycles

Customer Service Representative, Train Attendant

Manager

• Ensure consistently high-quality and accurate real-time passenger information for our customers across information systems
• Monitor operations control center systems and register dispatch/operational incidents
• Detect disruptions on National Express routes and proactively provide operationally relevant passenger information
• Take corrective actions in case of incorrect or missing real-time data
• Serve as a communication interface with, among others, the SPNV control center (regional rail), DB InfraGO, regional rail authorities, and National Express customer service teams
• Manage timetable data for rail replacement and emergency services

Passenger Information Manager

Engineer

• Analysis of technical malfunctions in our rail vehicles and definition of corrective and improvement measures
• Further development of our maintenance program with the aim of technical, operational and economic optimization
• Preparation of technical retrofits and upgrades for vehicles
• Preparation of risk analyses and assessments according to CSM methods
• Support for new tenders
• Execution and participation in projects
• Technical support for workshops
• Identification and assessment of changes in standards and regulations
• Participation in the development of processes and certifications
• Conducting supplier audits

Engineer, Vehicle Technology

• Friendly, helpful and professional service for passengers on our RRX lines
• Informing passengers about the route and connecting trains via onboard announcements and personal assistance
• Conducting ticket checks and recording passengers without a valid ticket; selling tickets using a mobile sales device in accordance with applicable tariff and transport conditions (VRR tariff, VRS tariff, VRM tariff, Deutschland-Tarif, NRW tariff)
• Maintaining safety and order on board in accordance with applicable house rules
• Operating onboard technical service equipment and resolving minor faults
• Assisting and supporting passengers with reduced mobility when boarding and alighting
• Securing and handing in lost property and assisting with the stowage of luggage and bicycles

Customer Service Representative, Train Attendant

Passenger Information Manager

Engineer, Vehicle Technology

Customer Service Agent, Train Attendant