National Express Rail GmbH

Account Executive

• Friendly, helpful and competent service for passengers on our RRX lines
• Informing passengers about the journey and connecting trains via onboard announcements and personal assistance
• Conducting ticket inspections and recording passengers without a valid ticket; selling tickets using a mobile sales device in accordance with applicable tariff and transport conditions (VRR tariff, VRS tariff, VRM tariff, Deutschland-Tarif, NRW-Tarif)
• Maintaining safety and order on the train in accordance with applicable house rules
• Operating onboard technical service equipment and resolving minor technical issues
• Assisting and caring for passengers with reduced mobility when boarding and alighting
• Securing and handing in lost property and assisting with stowing luggage and bicycles

Customer Service Representative, Train Attendant