National Express Rail GmbH

Manager

• Ensure consistently high-quality and accurate real-time passenger information for our customers across information systems
• Monitor operations control center systems and register dispatch/operational incidents
• Detect disruptions on National Express routes and proactively provide operationally relevant passenger information
• Take corrective actions in case of incorrect or missing real-time data
• Serve as a communication interface with, among others, the SPNV control center (regional rail), DB InfraGO, regional rail authorities, and National Express customer service teams
• Manage timetable data for rail replacement and emergency services

Passenger Information Manager

Engineer

• Analysis of technical malfunctions in our rail vehicles and definition of corrective and improvement measures
• Further development of our maintenance program with the aim of technical, operational and economic optimization
• Preparation of technical retrofits and upgrades for vehicles
• Preparation of risk analyses and assessments according to CSM methods
• Support for new tenders
• Execution and participation in projects
• Technical support for workshops
• Identification and assessment of changes in standards and regulations
• Participation in the development of processes and certifications
• Conducting supplier audits

Engineer, Vehicle Technology

Account Executive

• Friendly, helpful and professional service for passengers on our RRX lines
• Informing passengers about the route and connecting trains via onboard announcements and personal assistance
• Conducting ticket checks and recording passengers without a valid ticket; selling tickets using a mobile sales device in accordance with applicable tariff and transport conditions (VRR tariff, VRS tariff, VRM tariff, Deutschland-Tarif, NRW tariff)
• Maintaining safety and order on board in accordance with applicable house rules
• Operating onboard technical service equipment and resolving minor faults
• Assisting and supporting passengers with reduced mobility when boarding and alighting
• Securing and handing in lost property and assisting with the stowage of luggage and bicycles

Customer Service Agent, Train Attendant

• Friendly, helpful and professional service for passengers on our RRX lines
• Informing passengers about the route and connecting trains via onboard announcements and personal assistance
• Conducting ticket inspections and recording passengers without a valid ticket; selling tickets using a mobile sales device in accordance with applicable fare and transport conditions (VRR tariff, VRS tariff, VRM tariff, Germany tariff, NRW tariff)
• Maintaining safety and order on the train in accordance with the applicable house rules
• Operating onboard technical service equipment and resolving minor faults
• Assisting and supporting passengers with reduced mobility when boarding and alighting
• Securing and handing in lost property and assisting with the stowage of luggage and bicycles

• Friendly, helpful and competent service for passengers on our RRX lines
• Informing passengers about the route and connecting trains via announcements on board as well as providing personal information
• Conducting ticket inspections and recording passengers without a valid ticket; selling tickets using a mobile sales device within the applicable fare and transport conditions (VRR tariff, VRS tariff, VRM tariff, Deutschland-Tarif, NRW-Tarif)
• Maintaining safety and order on board in accordance with applicable house rules
• Operating technical service equipment on board and remedying minor faults
• Assisting and supporting passengers with reduced mobility during boarding and alighting
• Handling and handing over lost property and assisting with the stowage of luggage and bicycles

Customer Service Representative, Train Attendant

• Preparation and participation in negotiations of compensation claims
• Organizing and compiling damage-related information in appropriate file formats
• Managing the cross-departmental collection of documents in the context of claims against third parties
• Monitoring and documenting negotiation results related to the "availability fee" (Verfügbarkeitsentgelt)
• Preparation of internal and external reports
• Organizational support in cross-departmental processes
• Handling ad-hoc requests

Claim Manager

Operations

• Überwachen & Analysieren von Problemen im Rahmen des Problemmanagements und die dazugehörige Steuerung
• Überwachen und Verwalten von Kernanwendungen in der Private Cloud, um eine optimale Performance und Verfügbarkeit sicherzustellen
• Durchführen von Wartungsarbeiten, Software-Updates und Sicherheitspatches zur Gewährleistung systemischer Stabilität
• Schnelle Analyse und Behebung von Störungen sowie Bereitstellung von technischem Support für Endnutzer
• Erstellen und Pflegen von Dokumentationen, Anwenderhandbüchern und Knowledge-Base-Artikeln für den Support
• Schulung von Mitarbeitern im Umgang mit Anwendungen und Unterstützung bei der Einführung neuer Funktionen
• Umsetzen von Sicherheitsmaßnahmen zur Wahrung von Datenintegrität und Compliance
• Optimieren von Anwendungsleistungen durch kontinuierliche Analyse und gezielte Verbesserungen
• Mitwirken bei der Integration neuer Systeme und der Weiterentwicklung bestehender IT-Landschaften
• Begleiten von IT-Projekten – von der Planung über die Umsetzung bis hin zur Qualitätssicherung

Mitarbeiter IT Operations Management, Fokus Problem-Management

• Freundlicher, hilfsbereiter und kompetenter Service für die Fahrgäste auf unseren RRX-Linien
• Information der Fahrgäste über Fahrtverlauf und Anschlusszüge durch Ansagen im Zug sowie persönliche Auskünfte
• Durchführung von Ticketkontrollen und Erfassung von Fahrgästen ohne gültigen Fahrausweis, Ticketverkauf mit einem mobilen Verkaufsgerät im Rahmen der gängigen Tarif- und Beförderungsbedingungen
• Aufrechterhaltung der Sicherheit und Ordnung im Zug gemäß des geltenden Hausrechts
• Bedienung technischer Serviceeinrichtungen im Zug und Behebung kleinerer Störungen
• Unterstützung und Betreuung von mobilitätseingeschränkten Fahrgästen beim Ein- und Ausstieg
• Sicherstellung und Abgabe von Fundsachen und Hilfestellung bei der Unterbringung von Gepäck und Fahrrädern

Kundenbetreuer, Zugbegleiter

• Analyze technical faults in our rail vehicles and define improvement measures
• Further develop our maintenance program with the aim of technical, operational, and economic optimization
• Prepare technical upgrades and enhancements for vehicles
• Create risk analyses and assessments using CSM methods
• Support new tendering processes
• Execute and participate in projects
• Provide technical support to workshops
• Identify and assess changes in standards and regulations
• Contribute to the development of processes and certifications
• Conduct supplier audits

Vehicle Engineer, ECM2

• Support activities for the economic planning of resources in coordination with the Head of Operations Planning and colleagues from the planning department
• Creation and coordination of replacement (SEV) services in consultation with the site operations planner
• Coordination of replacement services with contracting authorities
• Support for tendering the respective replacement services according to the transport contract
• Support in placing orders for replacement services with bus companies
• Quality control of SEV services including all internal and external requirements
• Economical design of SEV operational concepts
• Compliance with internal guidelines
• Liaison and coordination of replacement services between railway operators (EVU) and contracting authorities
• Analysis and evaluation of operational concepts
• Planning and determination of bus rotations when required
• Determination of resources and key performance indicators (KPIs)

Passenger Information Manager

Engineer, Vehicle Technology

Customer Service Agent, Train Attendant

Customer Service Agent, Train Attendant

Customer Service Representative, Train Attendant

Claim Manager

Mitarbeiter IT Operations Management, Fokus Problem-Management

Kundenbetreuer, Zugbegleiter

Vehicle Engineer, ECM2

Working Student – Operations Planning (SEV)