Assistant Store Manager
The Good Feet Store
Bilingual Patient Representative
National Association of Community Health Centers (NACHC)
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Serve as overflow support to multiple practices by answering and triaging incoming phone calls and app messages
- Act as the second line of call for incoming calls from new patients
- Answer incoming phone calls from other stakeholders (e.g., external medical provider offices) and start incoming referral requests
- Check and respond to voicemail and after hours messages
- Schedule patients from incoming phone calls and conduct no show and cancellation follow-up
- Support schedule re-shuffles (e.g., when provider is called out) and work through appointment ticklers
- Support central communications intake and follow up through various mediums
- Perform other duties as assigned
Requirements
- Bilingual
- Minimum of two years of medical receptionist or customer service experience and/or training
- Excellent communication skills
- Ability to solve practical problems in various situations
- Must have the ability to multitask
- Must be available Monday through Friday between 9:00a-6:00p Eastern Standard Time
