Provide technical support for Natera's Laboratory Information Management Systems (LIMS) and Cloud based Data Analytics software platform.
Perform troubleshooting, debugging, and root cause analysis of product or environment issues using analysis of log files, problem reproduction, and system instrumentation.
Track and document all actions taken to address production issues and follow up with internal users or customers to ensure satisfactory resolution.
Develop and document best practices for handling the requests and implement reliable processes to better serve the needs of our customers.
Identify and codify solutions to frequent issues as documented and scripted processes.
Perform other duties as assigned.
Work with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI in order to perform the job.

Requirements

5+ years of experience in a similar role.
BS Degree in Computer Science, similar discipline, or equivalent work experience. MS preferred.
Working knowledge of Java, Spring framework required.
Experience with relational databases essential, with specific experience with MySql.
Extensive analytic troubleshooting skills.
Excellent communication and organizational skills, especially for problem solving under pressure.
Strong technical documentation skills.
Eagerness to acquire new skills in genetics.
Ability to thrive in a fast-paced environment and manage multiple tasks independently.
Experience with Groovy scripting language a plus.
Experience with Python and web services a plus.

Benefits

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
Free testing in addition to fertility care benefits.
Pregnancy and baby bonding leave.
401k benefits.
Commuter benefits.
Generous employee referral program.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

JavaSpring frameworkMySQLGroovyPythontroubleshootingdebuggingroot cause analysistechnical documentationdata analytics

Soft Skills

communicationorganizational skillsproblem solvinganalytical skillsability to manage multiple taskseagerness to learnindependenceadaptabilitycustomer serviceattention to detail

Certifications

BS Degree in Computer ScienceMS Degree in Computer Science