Lead EMR Systems and Support Analyst
Natera
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $128,400 - $160,500 per year
Job Level
About the role
- Serve as a technical lead and escalation authority for complex EMR integration issues and enterprise customer escalations.
- Guide analysts in troubleshooting complex cross-system issues involving EMR platforms, HL7 interfaces, LIMS, Salesforce, and other internal systems.
- Coordinate investigation and resolution of high-visibility issues impacting customer integrations, order workflows, and result reporting.
- Support operational governance initiatives including EMR integration audits, historical remediation efforts, and HyperCare programs for strategic accounts.
- Proactively monitor integration health metrics and issue trends to identify systemic risk and recommended improvements.
- Partner with Product, Engineering, Implementation, Customer Success, Sales, and Laboratory Operations to drive resolution of cross-functional integration challenges.
- Assist the EMR Support Manager in prioritizing work streams aligning team resources with organizational priorities.
- Mentor and provide technical guidance to EMR Support analysts to strengthen troubleshooting capabilities and knowledge sharing across the team.
- Develop and maintain documentation of support workflows, escalation procedures, and integration troubleshooting standards.
- Contribute to development of operational dashboards and reporting that provide leadership visibility into EMR integration performance and issue trends.
- Support high-priority or after-hours escalations when required.
- Ensure strict adherence to HIPAA and PHI handling standards.
Requirements
- Bachelor’s degree in Clinical, Informatics, Computer Science, Information Systems, Business Computer Systems, or commensurate experience.
- Minimum 6+ years of experience in healthcare IT, EMR integrations, or clinical systems support.
- Experience supporting complex healthcare integrations or EMR environments.
- Supervisor experience is preferred, but not required.
- EMR Analyst Certification preferred but not required (training will be provided).
Benefits
- Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
- Free testing in addition to fertility care benefits for employees and their immediate families.
- Pregnancy and baby bonding leave.
- 401k benefits.
- Commuter benefits.
- Employee referral program.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
EMR integrationHL7 interfacesLIMSSalesforcetroubleshootingintegration health metricsoperational dashboardsdocumentationescalation proceduresclinical systems support
Soft Skills
technical leadmentoringguidancecollaborationproblem-solvingcommunicationprioritizationknowledge sharingcustomer focusleadership
Certifications
Bachelor’s degreeEMR Analyst Certification