EMR Systems & Support Analyst
Natera
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $96,100 - $120,100 per year
About the role
- Serve as a senior escalation point for complex EMR integration issues impacting order lifecycle, specimen linkage, result routing, cadence logic, and cancellation workflows.
- Conduct advanced root cause analysis across EMR systems, HL7 interfaces, LIMS, Salesforce, and internal platforms to resolve data discrepancies and system failures.
- Analyze and interpret HL7 messages and integration logs to troubleshoot order and result transmission errors.
- Lead detailed order to result reconciliation audits to validate data integrity and ensure accurate reporting across interconnected systems.
- Support and operationalize structured Hypercare programs for newly implemented or high-risk accounts, including KPI validation, issue trend analysis, and transition readiness to steady-state support.
- Partner cross-functionally with Product, Engineering, Implementation, Billing Data Services, Customer Success, Sales, and Laboratory Operations to drive systemic resolution for integration risks.
- Proactively monitor integration performance metrics and identify patterns or emerging risks before customer escalation.
- Develop and maintain documentation of workflows, system dependencies, root cause findings, and remediation strategies.
- Contribute to the development of dashboards and reporting tools that support proactive integration monitoring and executive visibility.
- Mentor and provide guidance to junior analysts within the EMR Support team.
- Maintain comprehensive case documentation in Salesforce and related systems to ensure accurate tracking and transparency.
- Participate in high-priority or after hours escalations when required.
- Ensure strict adherence to HIPAA and PHI handling standards in all investigations and documentation.
Requirements
- Bachelor’s degree in Clinical, Informatics, Computer Science, Information Systems, Business Computer Systems, or commensurate experience.
- Minimum 5 years of direct experience.
- EMR Analyst Certification preferred but not required (training will be provided).
Benefits
- Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
- Free testing for Natera employees and their immediate families.
- Fertility care benefits.
- Pregnancy and baby bonding leave.
- 401k benefits.
- Commuter benefits.
- Generous employee referral program!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
EMR integrationHL7LIMSSalesforceroot cause analysisdata integrityKPI validationissue trend analysisdocumentationdashboard development
Soft Skills
mentoringcross-functional collaborationproblem-solvingcommunicationanalytical thinkingattention to detailleadershipproactive monitoringcustomer serviceadaptability
Certifications
Bachelor’s degreeEMR Analyst Certification