Regional Customer Support Specialist
Natera
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $21 - $24 per hour
About the role
- Respond promptly to internal and external customer inquiries.
- Serve as the lead contact for accounts and Sales and document all interactions, communications, actions taken, and follow ups.
- Build rapport with accounts, patients and Sales to resolve missing information in a timely manner, ensuring TAT is met.
- Communicate delays and cancellations to customers and help facilitate redraw of samples as needed.
- Deals directly with internal and external customers via telephone and electronic channels to research and resolve escalated issues and communicate clearly and logically root cause of issue and resolution.
- Familiarity with all oncology tests performed by Natera, including samples needed, TAT to results, all required patient health information, proper completion of request forms, and required waivers.
- Special projects and other duties may be assigned to meet business needs.
- This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job.
- Must maintain a current status on Natera training requirements.
Requirements
- Two year degree and/or 2-5 years of related experience, undergraduate degree preferred.
- Skilled specialist, completes tasks in a resourceful and efficient manner.
- Advanced professional growth education.
- Must complete training relating to HIPAA/PHI privacy, general policies and procedure compliance training and security training.
Benefits
- Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
- Free testing for Natera employees and their immediate families.
- Fertility care benefits.
- Pregnancy and baby bonding leave.
- 401k benefits.
- Commuter benefits.
- Generous employee referral program.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceissue resolutioncommunicationdocumentationdata researchproblem-solvingtask completionresourcefulnesstime managementattention to detail
Soft skills
interpersonal skillsrapport buildinglogical communicationteam collaborationadaptabilityconflict resolutionorganizational skillsproactive approachcustomer relationship managementempathy
Certifications
HIPAA trainingPHI privacy trainingcompliance trainingsecurity training