Nasoft.eg

Growth Marketing

• Act as the operations and data backbone for commercial teams (Sales, Marketing, Customer Success, Partnerships).
• Own and manage CRM configurations, workflows, pipelines, and reporting dashboards.
• Administer sales & marketing enablement tools (CRM, WhatsApp, email automation tools, invoicing tools, etc.).
• Clean, validate, map, and upload large datasets into CRM while maintaining data hygiene and accuracy.
• Build weekly, monthly, and quarterly performance dashboards for leadership.
• Monitor lead flow, pipeline transitions, deal stages, and conversion metrics across teams.
• Document internal workflows, processes, SOPs, and enablement playbooks.
• Work closely with the tech team to integrate tools (CRM, WhatsApp API, invoicing systems, data sync).
• Train commercial teams on CRM usage, data entry rules, and best practices.
• Provide insights and recommendations to improve performance and operational efficiency.
• Perform other related duties as assigned.

Growth Enablement Specialist

Sales

• Identify and qualify potential clients through research, networking, and outreach.
• Maintain and update CRM systems with accurate lead information.
• Analyze industry trends, competitor activities, and customer needs to identify growth opportunities.
• Provide insights to support strategic decision-making.
• Assist in preparing proposals, presentations
• Build and maintain strong relationships with clients and partners.
• Act as a point of contact for inquiries and ensure customer satisfaction.
• Suggest improvements to optimize processes and results.
• Monitor KPIs and report on business development activities and outcomes.

Client Acquisition Executive – Sales

Account Executive

• Identify and engage potential B2B clients in Egypt and the Gulf region.
• Research and collect high-quality leads through online directories, industry websites, and social media.
• Qualify leads, initiate contact via email, phone, or direct messaging, and build relationships with key decision-makers.
• Conduct professional online presentations and close deals.
• Maintain accurate records of prospects and pipeline updates in CRM tools or spreadsheets.
• Collaborate with the marketing team to refine lead generation and conversion strategies.

Senior Sales Executive

Chief Marketing Officer

• - **Develop and execute digital marketing strategies aligned with growth goals**
• - **Manage company presence across LinkedIn and other platforms **
• - **Create compelling content (case studies, client stories, thought leadership) in Arabic**
• - **Generate qualified leads in KSA, GCC, and Egypt through inbound campaigns and brand positioning**
• - **Work closely with the sales team to optimize the pipeline and ensure high conversion rates**
• - **Monitor competitors and market trends to identify growth opportunities**

Marketing Executive

Marketing

• Develop and implement strategic marketing plans to promote GMI’s professional training programs to corporate clients and executives.
• Manage and optimize advanced digital marketing campaigns (Meta, Google Ads, LinkedIn Campaigns) with a strong focus on **B2B lead generation** and corporate client acquisition.
• Monitor and analyze marketing performance to deliver clear data-driven insights to optimize campaign effectiveness, scaling efforts and prepare reports with actionable insights.
• Support the planning and execution of specialized events, webinars, and thought leadership forums aimed at **C-suite and senior decision-makers.**
• Identify and build partnerships with corporate clients, industry associations, and key stakeholders to expand GMI’s network and reach.
• Act as a strategic partner to the Training Division by aligning marketing initiatives with business objectives and growth targets.

Marketing Officer

Account Manager

• Conducting the initial meeting with the customer to understand the store dimensions, set goals, and agree on budgets.
• Create a customer account on the Notion platform.
• Creating WhatsApp Groups and adding the client to follow up work on it.
• Responsible for achieving the project's results and fully supervising all the processes that lead to this.
• Add all preliminary data to the customer on Notion and follow up on the addition of data and reports periodically.
• Ensure that all access permits are taken to the customer's advertising and social media accounts.
• Writing the plan and work agreed upon with the client and adding them to the Notion platform and sharing it with the client.
• Periodically develop tasks, distribute them to the work members and follow up on their implementation in a timely manner.
• Work to achieve the digital goals agreed upon with the client.
• Sending periodically weekly reports of the work done on the customer's store on WhatsApp Group
• Sending monthly reports as a document showing all the tasks and achievements during the month
• Creating & Sending the invoices to the customer and following up on payment
• Conducting periodically meeting with the client and responding to his questions

Performance Account Manager

Call Center Representative

• Supervise and support a team of call center agents.
• Monitor call metrics (AHT, FCR, CSAT, etc.) and ensure service level agreements (SLAs) are met.
• Conduct regular performance reviews and provide coaching and feedback.
• Handle escalated customer issues and resolve complaints professionally.
• Schedule shifts and manage workforce planning to ensure coverage.
• Collaborate with other departments to resolve customer issues.
• Prepare daily/weekly/monthly reports on team performance.
• Train new hires and ensure ongoing development of team members.
• Implement process improvements to enhance customer experience and efficiency.

Call Center Supervisor

Operations

• Maintain and update the Website.
• Plan and schedule content (Instagram, Facebook), run basic ad campaigns, and grow engagement.
• Assist with product listings, optimization, and performance tracking.
• Research and contact independent bookstores and distributors.
• Respond to inquiries and manage order-related communications.
• Create simple visuals for social media and marketing.
• Help with scheduling, email management, and other business tasks.

Marketing and Operations Specialist

• Identify and research potential leads based on the company’s target market.
• Initiate first contact with prospects via messages, emails, or phone calls.
• Provide a brief and compelling introduction to the company’s services.
• Schedule and coordinate sales meetings for the Sales Executive.
• Respond to client inquiries via email, WhatsApp, LinkedIn, or CRM tools.
• Maintain accurate records and prepare regular reports on lead engagement.
• Collaborate with the marketing team to enhance outreach messaging.

Junior Sales Specialist

• Serve as the primary point of contact for assigned clients, managing relationships and ensuring client needs are met.
• Coordinate between clients and the accounting team to ensure accurate and timely delivery of services.
• Understand client requirements, resolve issues, and address inquiries in a timely and prompt manner.
• Review reports and deliverables before sharing them with clients to ensure quality and clarity.
• Schedule and lead regular client meetings to discuss updates, performance, and opportunities for improvement.
• Escalate feedback and client concerns to internal teams for service enhancements.
• Ensure contractual commitments and deadlines are met.

Product Designer

• Conduct user research, interviews, and usability testing to identify user needs and pain points.
• Create wireframes, user flows, and interactive prototypes to visualize design concepts.
• Design high-fidelity mockups, layouts, and visual assets aligned with brand guidelines.
• Work closely with product owners, developers, and QA teams to ensure accurate implementation of designs.
• Maintain and contribute to the company’s design system and component libraries.
• Apply UX best practices to ensure accessibility, responsiveness, and usability across platforms.
• Stay updated on industry trends, design tools, and emerging UX/UI practices to improve product quality.

Mid-Level UX/UI Designer

DevOps Engineer

• Design, implement, and maintain CI/CD pipelines (Jenkins, GitLab CI, GitHub Actions, or Azure DevOps).
• Deploy and manage infrastructure using Terraform, Ansible, or CloudFormation.
• Manage deployments on AWS, Azure, or GCP (compute, storage, networking, IAM).
• Build and manage Docker containers and Kubernetes clusters (EKS, AKS, GKE, or on-prem).
• Set up and maintain monitoring/alerting systems (Prometheus, Grafana, ELK/EFK stack).
• Implement DevSecOps practices, enforce least-privilege access, and monitor vulnerabilities.
• Work closely with development teams to streamline code releases, resolve deployment issues, and optimize system performance.
• Write scripts in Bash, Python, or Go to automate repetitive tasks and improve workflows.
• Implement backup strategies and disaster recovery plans.

Mid-Level DevOps Engineer

Product Manager

• Define and communicate the product vision, strategy, and roadmap in alignment with business objectives and customer needs.
• Create, maintain, and prioritize the product backlog. This includes writing clear and concise user stories, acceptance criteria, and ensuring the backlog is transparent, visible, and understood by the development team and stakeholders.
• Work closely with stakeholders (customers, business units, sales, marketing, support) to gather and analyze requirements, translating them into actionable product backlog items.
• Make informed decisions on backlog item priority based on business value, customer impact, technical feasibility, and strategic goals.
• Actively participate in all Scrum ceremonies (Sprint Planning, Daily Stand-ups, Sprint Review, Sprint Retrospective). Represent the customer and provide clarifications to the development team.
• Define release goals and work with the development team to plan and deliver product increments. Effectively manage stakeholder expectations and ensure alignment between business needs and product development. Provide regular updates on product progress.
• Stay updated on market trends, competitor activities, and customer feedback to identify opportunities and ensure product relevance.
• Work with the development team and stakeholders to validate product increments and ensure they meet the defined acceptance criteria and deliver value. Foster strong collaboration between the development team, designers (UI/UX), and other stakeholders.

Product Owner, Software Background

• Execute and track operational workflows across departments (Account Management, Creative, Performance, etc.).
• Enforce Standard Operating Procedures (SOPs) and assist in their continuous improvement.
• Perform QA audits on campaign deliverables, content accuracy, and project timelines.
• Monitor internal and client communication channels (WhatsApp, Email, ClickUp) for quality, tone, and timeliness.
• Ensure accountability by flagging delays or missed KPIs across teams.
• Build and maintain dashboards to track Sales, Campaign Performance, Client Retention, and Team Productivity.
• Consolidate data from CRM, project management tools, ad platforms, and reporting systems.
• Analyze trends such as campaign ROI, customer behavior, resource utilization, and profit per project.
• Translate insights into clear reports and actionable recommendations for department heads.
• Support weekly, monthly, and quarterly performance reviews with visual and verbal data summaries.
• Coordinate between departments to align execution timelines with business goals.
• Provide insight-led feedback to performance, sales, and content teams to optimize output.
• Work closely with the BI, CRM, and Automation teams to integrate workflows and eliminate inefficiencies.

Operations & Insights Executive

SEO Marketing

• Write, edit, and publish compelling, SEO-friendly articles, blog posts, product descriptions, and other web content.
• Conduct keyword research and use SEO best practices to increase traffic to our website.
• Collaborate with the marketing team to align content with brand strategy and SEO goals.
• Analyse content marketing metrics and make recommendations for content optimization.
• Stay updated with the latest SEO trends, content strategies, and industry best practices.

Senior SEO Content Writer

• Manage ecommerce accounts independently.
• Lead and mentor a team of Account Managers and Executives.
• Develop and implement comprehensive e-commerce marketing strategies.
• Analyze and interpret advanced performance metrics and marketing funnels.
• Create strategic plans including content, media, pricing, and financial direction.
• Coordinate across departments to ensure seamless execution of campaigns.
• Facilitate and lead client meetings, presenting strategic insights and performance reviews.
• Monitor market trends, competitive actions, and adapt plans accordingly.
• Foster high client satisfaction and maintain strong long-term relationships.
• Ensure accuracy and clarity in all client communications and reports.
• Proactively identify issues and resolve them efficiently without escalations.

Senior Performance Account Manager

• Identify and approach potential clients across various sectors.
• Maintain strong relationships with clients and ensure high standards of service.
• Regularly follow up with existing clients to gather feedback, ensure ongoing satisfaction, and identify opportunities for upselling or service improvement.
• Develop, coordinate and implement sales plans designed to maintain and increase existing business and capture new opportunities.
• Conduct client meetings to understand their HR needs and offer tailored solutions.
• Conduct market research to stay informed about industry trends and competitors.
• Represent the company at business events, networking opportunities, and industry exhibitions.
• Collaborate closely with recruitment and HR teams to ensure client satisfaction.

Sales and BD Specialist

• Manage and optimize the TikTok store experience, driving product discovery and sales conversions.
• Create engaging and innovative content that showcases our products and resonates with our target audience.
• Collaborate with influencers and TikTok creators to promote our brand and products.
• Analyze performance metrics to refine content strategy and improve engagement and sales.
• Stay informed about TikTok trends and emerging features to leverage them for marketing opportunities.
• Coordinate with marketing and product teams to ensure alignment and consistency across all channels.
• Engage with customers and respond to queries and feedback on the TikTok platform.
• Prepare and present regular reports on store performance, trends, and recommended actions to management.

Influencer Account Manager

• Identify and pursue new sales opportunities through networking, referrals, and cold outreach.
• Conduct product demonstrations and presentations for potential clients.
• Build and maintain strong, long-lasting relationships with customers.
• Negotiate contracts and finalize deals to meet monthly and quarterly sales objectives.
• Collaborate with marketing and customer success teams to ensure client satisfaction.
• Keep accurate records of all sales activities in CRM systems.
• Provide management with regular sales reports and forecasts.
• Stay informed about industry trends, competitors, and market dynamics.