Nasium Training

Learning and Development

• Onboard new team members with an emphasis on helping them learn their job role and connect with our culture.
• Design and facilitate training curriculum tailored to call center roles, including presentations, job simulations, role-playing exercises, web-based courses, videos, and other blended learning materials.
• Engage with team members and managers to assess on-going training needs on process, procedures, systems, and regulatory updates.
• Discuss career-pathing opportunities with managers to align training with departmental growth.
• Provide regular feedback to directors and managers on individual and team performance.
• Identify knowledge gaps based on individual and team performance, aligning with organizational processes.
• Measure training outcomes.
• Assist in collecting and compiling course survey feedback to enhance training quality.
• Ensure new hires complete mandatory training on health, safety, and compliance requirements/practices.
• Support leadership on remediating team member compliance violations.
• Participate in and contribute to team collaboration and communication.
• Engage with team members on camera and in digital workspaces and virtual events.
• Lead, coach, and develop team members, fostering a culture of wellness, recognition, and engagement.

Cardiovascular Technologist, Training Specialist