NASCO

Executive Director, Product Consulting

NASCO

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

Tech Stack

Cloud

About the role

  • Establishes and evolves a market-led engagement practice with a strong customer success and value orientation
  • Develops and deploys repeatable frameworks, guides, and playbooks for product consultants to ensure consistent engagement delivery
  • Conducts needs assessments and designs tailored engagement approaches for diverse customer requirements
  • Oversees adoption enablement activities, including configuration, onboarding support, and customer education
  • Creates case studies and customer testimonials to showcase success and value realization
  • Leads proposal design, pricing strategies, and negotiation to secure new and expanded engagements
  • Optimizes departmental financial performance and resource allocation by owning P&L, budget, and strategic planning, ensuring alignment with organizational objectives and maximizing cost efficiency through effective management of internal and external talent
  • Defines and communicates the vision and strategic direction for product consulting initiatives, ensuring alignment with company goals.
  • Drives departmental objectives and business outcomes by leveraging data and metrics to inform decisions, continuously improving processes and maximizing customer value
  • Aligns resources and talent across Product Consulting, Implementations, and customization delivery
  • Leads, manages, and influences a team through talent acquisition, coaching, training, performance evaluation, and ongoing feedback
  • Fosters collaboration across product, sales, and customer success teams to deliver holistic solutions and seamless customer experiences
  • Cultivates deep relationships with key accounts, conducts strategic business reviews, and informs product development based on customer feedback

Requirements

  • 10 years in product consulting, customer success, or solutions delivery within a commercial product & services organization.
  • 5 years in senior leadership (Director/VP-level) overseeing customer-facing consulting or engagement practices.
  • Demonstrated player/coach capability simultaneously leads teams and contributes hands-on to key engagements.
  • Demonstrated experience with SaaS business models, including recurring revenue, customer retention, and expansion strategies
  • Proven track record leading cross-functional teams and scaling consulting practices in high-growth environments
  • Strong technical fluency with SaaS architectures, integrations, and compliance frameworks
  • Demonstrates deep technical understanding of SaaS architectures, cloud platforms, integrations, and data security
  • Utilizes data-driven insights including ARR/MRR growth, churn, NRR, CAC, and LTV:CAC to guide strategy and measure performance
  • Champions customer success and retention, focusing on outcomes, expansion, and satisfaction
  • Conducts market and competitive analysis to inform strategic product positioning and go-to-market strategies
  • Translates strategic vision into business outcomes through financial acumen and P&L ownership
  • Leads change and fosters adaptability in a fast-paced, product-centric environment
  • Builds strong cross-functional partnerships across product, engineering, sales, marketing, and customer success to drive product adoption and cohesive delivery
  • Demonstrates exceptional communication, negotiation, and relationship-building abilities with both technical and non-technical stakeholders
  • Mentors and develops high-performing teams, influencing cross-functional stakeholders and driving hands-on execution as a player/coach
Benefits
  • Physical and Mental Health Benefits
  • Choice of Blue Cross Blue Shield Medical, Dental, and Vision Plans
  • Telehealthcare – for Medical and Behavioral visits
  • Generous PTO with buy/sell options
  • 9 Company holidays, a floating day off, and a day off for volunteering
  • Employee Assistance Program
  • Wellness program - earn insurance discounts or credit towards health-related items
  • Financial Health Benefits
  • 401K Plan with employer matching contributions
  • Company-funded spending/reimbursement accounts to help with out-of-pocket medical expenses
  • Bonus and Recognition programs
  • Tuition Assistance
  • Consultation with financial planner
  • Basic Life & AD&D Insurance, Short and Long-Term Disability Insurance provided, and Supplemental Term Life Insurance is available
  • Group Discount programs - mobile, technology services, etc., to help you save money
  • E-Learning – Comprehensive and current library of e-learning and performance support assets, available on demand and at no cost
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS business modelscustomer retention strategiesexpansion strategiesSaaS architecturescloud platformsdata securityP&L ownershipdata-driven insightsmarket analysiscompetitive analysis
Soft Skills
leadershipcoachingnegotiationrelationship-buildingcommunicationadaptabilitycollaborationstrategic thinkingteam managementcustomer success orientation