NASCO

Product Marketing

• Develops and executes a revenue enablement roadmap that aligns with GTM strategy and business goals
• Partners with Revenue & GTM Operations Lead to identify enablement priorities and define success metrics tied to growth outcomes
• Designs, delivers, and maintains onboarding, ongoing training, and skill development programs that accelerate ramp time, and strengthen prospecting effectiveness, sales acumen, and value proposition consistency
• Develops and maintains high-impact enablement materials - sales playbooks, talk tracks, client case studies, and others - that reflect NASCO’s value proposition and support every stage of the sales and cross sell process
• Implements learning programs using modern enablement platforms, with strong governance, version control, and content accessibility (e.g., HubSpot)
• Collaborates with Revenue Operations to deliver training on new processes, CRM functionality, and reporting
• Defines enablement metrics, including ramp time, sales velocity content utilization; partners with Revenue Operations to measure enablement impact
• Gathers feedback from commercial leaders and field teams to iterate programs and improve outcomes
• Supports change management and communication for new processes, methodologies, and tools
• Represents the enablement function as part of the broader Revenue Strategy & Operations team
• Regularly reports outcomes and recommendations to leadership

Senior Associate – Go-To-Market Strategy, Operations

Marketing

• Defines and owns the overarching product marketing strategy across the portfolio, including the creation of compelling messaging and content
• Builds and manages a high-performing team of marketers, fostering a culture of innovation and accountability
• Develops and executes annual and quarterly marketing plan, including go-to-market planning and execution for new product launches and feature rollouts
• Defines and evolves brand identity to resonate with target audiences and differentiate in the market
• Collaborates with Product, Technology, Pre-Sales, Sales, Partnerships, Customer Success, and Operations to drive alignment and clarity across go-to-market initiatives to ensure alignment with corporate strategy, product roadmaps, and market opportunities
• Synthesizes market insights and performance data to inform strategy and optimize campaigns
• Supports executive-level engagements, including keynotes, briefings, and strategic partnerships

Executive Director – Marketing

Architect

• Defines and communicates the architectural vision and strategy for our healthcare SaaS products.
• Provides guidance to product engineering on design, operational optimization, deployment pipeline best practices, and automation opportunities
• Architects and implements cloud-native SaaS products that perform at scale.
• Designs and manages the architecture of complex, cloud and hybrid products for elasticity, availability, and resiliency.
• Applies cloud-native design principles and employs best practices to ensure seamless integration of security, infrastructure, services, and applications in public cloud
• Maintains a holistic product technology scorecard including a technical roadmap, technical debt inventory, and compliance to product security, architecture, and operational reference models
• Provides technical guidance and mentorship to engineering teams, ensuring best practices in software design and development.
• Fosters a culture of innovation and continuous learning within the team
• Champions the use of elastic, serverless cloud-native design concepts for highly scalable and resilient SaaS products, ensuring that products comply with AWS Well-Architected Framework and best practices.
• Ensures that all solutions adhere to industry standards and regulations, with a strong focus on data security and privacy.
• Produces and shepherds architecture artifacts and designs through the architecture governance process
• Collaborates with stakeholders, clients, product management, engineering, technical platform architects, security, and operations teams to understand needs and translate them into actionable product architecture designs aligned with business goals.
• Supports new products and product releases through serverless cloud-native design and microservice architecture models.
• Defines the technical vision and roadmap for cloud-native SaaS products, ensuring alignment with strategic technology direction.
• Collaborates with product engineering teams, technical architects, security and operations on product design, including serverless cloud-native design and microservice architecture models, in support of new products and product releases
• Consults with Product Management to ensure the product roadmap incorporates strategic technology direction
• Drives the adoption of emerging technologies and methodologies, such as microservices, serverless architectures, AI/ML, into the SaaS products.

Principal Product Architect

Analyst

• Provides 1st line technical support for several assigned areas of NASCO Operations; answering support queries via phone and email
• Demonstrates readiness by logging into the phone system when your shift time begins and continue to stay logged onto the system unless coverage is supplied by another Solutions Center Analyst
• Responds to user problems and retains ownership of user problems and is proactive when dealing with user issues by working with more experienced peers or team lead
• Inputs all calls on the call tracking system by close of business in order to officially register the issue so it can be worked through the appropriate processes and procedures
• Responds to inquiries from clients and helps them by resolving any issues related to the NASCO Processing System, hardware or software related problems or any other request where assistance is needed
• Assists in maintaining a log of any application, software or hardware problems detected which could denote an outage and show a sense of urgency by escalating through the proper documented channels for immediate support
• Escalates more complex support calls through Solution Center Analyst II, the NCSC Team Lead and then on to level II (PAC’s, Deskside Support, Application Support) and III (NDT) support
• Reports any important information (any Severity I and Severity II issues) to Management Team