NASCO

Operations

• Interfaces with Plan resources to define Plan business requirements, translating those into NASCO system requirements language, and collaborating with more senior team members in advising Plan teams on relative complexity of anticipated enhancements
• Creates quality artifacts in the appropriate time frame, with input from more experienced team members by following NASCO’s project management or system development life cycle methodologies for projects and enhancements
• Provides input for Plan and NASCO resources, including documentation, project turnover information and steady state staffing required to support new functionality and products
• Reviews and provides input to Technical Design documentation prior to review with Plan stakeholders, including understanding of Plan operational impacts of the proposed system change
• Collaborates with Plan and NASCO vendors and technical teams to resolve system processing or performance issues by performing initial evaluation of the reported issue, facilitating fact finding meetings, managing issue workload, conducting discussions to determine root cause analysis for each performance issue and providing communication to Plan stakeholders on status and resolution of issues
• Provides input into impact analysis for procedure changes, product enhancements or system integration to inform the Project and Plan teams team of requirements that could impact existing operational or downstream system functionality within the assigned business area
• Identifies opportunities to create automated short term solutions external to core system processing that meet audit requirements to assist Plan or NASCO clerical or system operations support
• Identifies and implements process improvements to gain efficiency for internal or Plan teams
• Recommends configuration of NASCO systems and solutions to optimize system or workforce performance
• Monitors and maintains documentation, spreadsheets, flowcharts, and other artifacts related to the content and purpose of assigned application components including but not limited to Plan operational metrics, cycle flows, processing sequencing, integration points, integration vendors and other pertinent information for Plan and NASCO steady state operations
• Focus on benefit code review and analysis. Research benefit code to determine why claims act the way they do. Take that information and mine customer databases for work drivers that are applicable.

Business Technical Operations Consultant

Security Engineer

• Provides daily, ongoing security oversight of assigned complex systems, including the security impact of proposed modifications, additions, and technology refresh evolutions
• Works within a team to develop customized technical solutions to unique problems while adhering to security policies, procedures, standards and best practices
• Develops creative technical and procedural solutions to effectively secure information systems without introducing significant operational overhead
• Aids in the development of architectural designs, and reviews new product implementations
• Assists with troubleshooting and performs research to identify the cause of issues and identify potential solutions
• Provides mitigation recommendations to reduce identified security risks
• Establishes and enforces security best practices, protection objectives, process improvements and effective security controls with associates and customers
• Assists in security incident response and documentation
• Assesses the overall security risks to the system by understanding system security vulnerabilities and associated threats
• Analyzes impact of software installations, configurations and infrastructure modifications to minimize system downtime when recommending security remediation’s
• Assists in mentoring junior team members on security operations processes and procedures
• Advises associates of the security features and procedures used in their products and systems
• Performs regularly scheduled security reviews (e.g., technology, operations and personnel)
• Participates in annual reviews of policies, procedures and security controls in support of security framework assessments

Business Technical Operations Consultant

Cybersecurity Engineer II