Business Technical Operations Consultant

NASCO

Business Technical Operations Consultant at NASCO utilizing business and technical expertise to enhance healthcare operations and support product releases. Collaborating with teams while monitoring performance metrics for improvement.

Posted 6/17/2026full-time🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Interfaces with Plan resources to define Plan business requirements, translating those into NASCO system requirements language, and collaborating with more senior team members in advising Plan teams on relative complexity of anticipated enhancements
Creates quality artifacts in the appropriate time frame, with input from more experienced team members by following NASCO’s project management or system development life cycle methodologies for projects and enhancements
Provides input for Plan and NASCO resources, including documentation, project turnover information and steady state staffing required to support new functionality and products
Reviews and provides input to Technical Design documentation prior to review with Plan stakeholders, including understanding of Plan operational impacts of the proposed system change
Collaborates with Plan and NASCO vendors and technical teams to resolve system processing or performance issues by performing initial evaluation of the reported issue, facilitating fact finding meetings, managing issue workload, conducting discussions to determine root cause analysis for each performance issue and providing communication to Plan stakeholders on status and resolution of issues
Provides input into impact analysis for procedure changes, product enhancements or system integration to inform the Project and Plan teams team of requirements that could impact existing operational or downstream system functionality within the assigned business area
Identifies opportunities to create automated short term solutions external to core system processing that meet audit requirements to assist Plan or NASCO clerical or system operations support
Identifies and implements process improvements to gain efficiency for internal or Plan teams
Recommends configuration of NASCO systems and solutions to optimize system or workforce performance
Monitors and maintains documentation, spreadsheets, flowcharts, and other artifacts related to the content and purpose of assigned application components including but not limited to Plan operational metrics, cycle flows, processing sequencing, integration points, integration vendors and other pertinent information for Plan and NASCO steady state operations
Focus on benefit code review and analysis. Research benefit code to determine why claims act the way they do. Take that information and mine customer databases for work drivers that are applicable.

Requirements

What you’ll need

Knowledge of the Healthcare Insurance industry and Health Care payer functions
Knowledge of business and NASCO System Area
Ability to lead by example
Knowledge of TSO, file transfer and other Mainframe and Mid-Tier server technologies, including JCL
Knowledge of project management processes, system change request and change management processes
Knowledge of Microsoft Office Suite including Outlook, Excel, Word, PowerPoint, and Visio
Proven written and verbal communication skills including meeting facilitation with internal/external customers
Proven analytical, critical thinking and decision making skills
Proven problem solving skills
Demonstrated flexibility to adapt to shifting priorities
Ability to create trusted relationships with customers and garner their agreement with and level of engagement on our joint work priorities
Ability to manage and prioritize workload based on impacts to the customer or internal demands
Ability to translate business needs into technical requirements
Ability to assimilate information quickly and accurately, work independently and be self-motivated
Ability to create and present information to internal and customer team members in formal and informal setting
3 years of experience related to software development lifecycle methodology
1 year of experience with Healthcare Insurance Industry
Bachelor’s degree in computer science, business technology, or fields related to analytical thinking or logic, or equivalent work experience

Benefits

Comp & perks

Physical and Mental Health Benefits
Choice of Blue Cross Blue Shield Medical, Dental, and Vision Plans
Telehealthcare – for Medical and Behavioral visits
Generous PTO with buy/sell options
9 Company holidays, a floating day off, and a day off for volunteering
Employee Assistance Program
Wellness program - earn insurance discounts or credit towards health-related items
401K Plan with employer matching contributions
Company-funded spending/reimbursement accounts to help with out-of-pocket medical expenses
Bonus and Recognition programs
Tuition Assistance
Consultation with financial planner
Basic Life & AD&D Insurance, Short and Long-Term Disability Insurance provided, and Supplemental Term Life Insurance is available
Group Discount programs - mobile, technology services, etc., to help you save money
E-Learning – Comprehensive and current library of e-learning and performance support assets, available on demand and at no cost

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

NASCO system requirementsproject management methodologiessystem development life cycleroot cause analysisautomated solutionsprocess improvementsTSOJCLMicrosoft Office Suitesoftware development lifecycle

Soft Skills

leadershipwritten communicationverbal communicationanalytical skillscritical thinkingproblem solvingflexibilityrelationship buildingworkload managementpresentation skills