Handle inquiries on orders, shipping, invoices, and product availability
Liaise with finance for payment issues, credit limits, and chargebacks
Manage service issues and coordinate replacements or returns with QA (Daira)
Maintain proactive communication with customers and sales reps
Maintain and update customer service KPIs dashboard (orders processed, OTIF, complaints, etc.)
Track and analyze claims, credit memo volume, reasons, and trends
Identify process inefficiencies and propose improvements (e.g., order entry automation, document templates)
Ensure SOPs are up-to-date for all B2B customer types and internal processes
Support implementation of new tools or system enhancements

Requirements

Experience with ERP and CRM/order systems (e.g., SAP, NetSuite, Salesforce)
Analytical mindset, proficiency in Excel and Power BI
Excellent written and verbal communication
Strong organizational skills and attention to detail
Ability to manage complexity and multiple priorities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ERP systemsCRM systemsExcelPower BIdata analysisorder entry automationdocument templatesKPI managementprocess improvement

Soft Skills

analytical mindsetwritten communicationverbal communicationorganizational skillsattention to detailability to manage complexityability to manage multiple priorities