Nantes Financial Services Design

Systems Engineer

• Handle daily support requests related to Office suite software, internet, and corporate tools
• Assist users in resolving questions and usage issues for various systems
• Inventory and manage user access permissions to the Group's systems in accordance with internal policies
• Interact with equipment vendors when more specialized technical intervention is required
• Monitor and provide structured feedback on user-submitted technology tickets
• Respond to internal requests related to technology equipment
• Manage bug and enhancement requests related to the Nantes Platform together with the partner development company
• Deepen knowledge of the Nantes Platform's architecture and operation, working with the partner company to improve the solution
• Serve as the focal point for users' day-to-day requests regarding the Platform: answering questions, creating action plans, and escalating technical issues to the partner
• Act as backup for the primary Platform owner, ensuring continuity of support in their absence
• Request and monitor preventive and corrective maintenance of the IT infrastructure
• Maintain control of technology asset inventory, keeping corporate equipment records up to date
• Oversee delivery, maintenance, replacements, warranty, leasing, and return of equipment with suppliers
• Support management of technology assets, ensuring traceability and control of company property
• Manage contracts, expirations, renewals, and payments related to the technology area
• Prepare controls, KPIs, and reports for the IT area

Infrastructure and Systems Analyst – Jr.