General Store Manager
Nantahala Outdoor Center
full-time
Posted on:
Location Type: Office
Location: Bryson City • North Carolina • United States
Visit company websiteExplore more
Salary
💰 $17 - $18 per hour
About the role
- Ensure extraordinary guest service with enthusiasm and attention to detail by politely greeting and proactively assisting all NOC guests
- Responsible for hiring, training, and scheduling store staff
- Offer accurate product information and make product suggestions to guests based on individual guest needs
- Process Point of Sale (POS) transactions accurately, efficiently, and in accordance with established NOC policies and procedures
- Create Purchase Orders for vendors and input into the POS
- Maintain store visual appearance by keeping store and food preparation area stocked and clean; replenish as needed and train staff to do so
- Answer phones and check voicemails daily and respond to guests promptly
- Run reports and reconcile bank at end of day for both the General Store and lodging
- Train staff on proper checkouts at end of day
- Assist guests with lodging information and book reservations including, but not limited to, assigning room keys and assembling lodging packets
- Complete opening and closing tasks as shift dictates
- Other duties as assigned
Requirements
- Must be 21 years of age
- Proficient with point of sale systems
- Prior management experience with customer service and/or sales preferred
- Prior cash handling experience preferred
- Must maintain a high level of professionalism with superb communication skills
- Must have a professional appearance and attitude
- Must sustain productive work with little supervision
- Must exhibit good judgement in decision-making
- Must be able to troubleshoot and problem solve
- Must have strong interpersonal skills
- Must be organized and able to multi-task while remaining calm in a fast-paced environment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
point of sale systemscash handlingproduct informationpurchase ordersreportingbank reconciliationlodging reservationscheckouts
Soft Skills
communication skillsinterpersonal skillsorganizational skillsmulti-taskingproblem solvingjudgmentprofessionalismenthusiasmattention to detailability to work with little supervision