Nantahala Outdoor Center

Counselor

• Guide day campers through rapids with while understanding and implementing risk-reduction in navigation, communication, and decision-making.
• Teaching children how to paddle and pilot paddleboards, kayaks, canoes, and rafts effectively through varying river conditions.
• Inform day campers about local area information, other NOC activities and offerings, river, and trip information, and provide supervision.
• Provide first class guest service to all campers, before, after, and during their trip, as well as professional guest service to parents during check-in and check-out.
• Assist with camper check-in and check-out.
• Facilitate activities for participants during down time and transitional times.
• Assist in off-the-water tasks, including moving, loading, and unloading equipment, assisting guests, delivering instructional talks, and washing and organizing gear and equipment.
• Other tasks as assigned based on qualifications.

Day Camp Counselor, 2026 Season

Backend Engineer

• Greet and seat guests in a professional and timely manner
• Take completed orders from the restaurant to lodging across the company property using a company vehicle
• Checking identification to verify legal age requirements for all guests
• Handle special needs, wait lists, and table assignments
• Promote to guests the adventures that NOC has to offer, and provide local area information and/or directions
• Maintain and supervise front-of-house cleanliness (inside and outside) and bathrooms
• Assist Servers with drink orders and enter food tickets into P.O.S system as needed
• Complete side work and front of house duties as outlined by the manager on duty
• Function as a team player
• Other duties as assigned

Host/To-Go, Part-Time & Full-Time

Manager

• Work with the Chattahoochee River Manager to set the long-term planning and vision for the river operation.
• Acting as Manager on Duty (logistics, scheduling, guest service, troubleshooting, and problem solving).
• Work with the Roswell Chattahoochee River manager with the help of head guides to hire and schedule guides and drivers.
• Work with retail and Hooch management team to oversee retail functions.
• Approve timecards on a weekly basis.
• Develop and oversee the training process for the team, including Head Guides, and Guides.
• Oversee the process of assigning guides to job roles for each shift.
• Make necessary adjustments to trip times and trip maximums as well as open or close trips in accordance with resource availability and booking needs, to ensure adequate resources for bookings daily, weekly and throughout the season.
• Develop and maintain key relationships with all governing and permitting agencies as well as local connections relevant to the Chattahoochee river operations.
• Drive shuttles and move equipment as needed.
• With other administrative duties as assigned.

Assistant Manager

Account Executive

• Generate sales for all NOC properties, assets, attractions, and activities—meeting or exceeding assigned sales budgets—by booking, managing, and growing NOC’s Group and Custom accounts and reservations year-round
• Maintain and expand existing group business through excellent follow-up, proactive account management, and trip-to-trip relationship building that increases return visitation
• Develop new group and custom business through consistent prospecting, outreach, and cold calling, including exploring new group segments and partnership opportunities
• Gain a thorough knowledge of NOC customer channels, relationships, and full product lineup (adventure, lodging, food & beverage, retail, and trip planning where applicable)
• Assure prompt response to all sales inquiries and deliver a consultative, solutions-oriented sales experience
• Ask questions, identify needs, and offer recommendations that maximize guest satisfaction and best utilize NOC lodging and recreational resources
• Collect deposits and balance payments in a timely manner per NOC group payment policy
• Collaborate with all NOC departments to ensure groups are supported appropriately from booking through arrival and post-trip follow-up
• Embrace all technology platforms necessary to book group reservations, manage accounts, and track sales performance
• Support NOC’s Guest Relations Office as needed
• Other duties as assigned

Group Sales Representative

• Ensure extraordinary guest service with enthusiasm and attention to detail by politely greeting and proactively assisting all NOC guests
• Responsible for hiring, training, and scheduling store staff
• Offer accurate product information and make product suggestions to guests based on individual guest needs
• Process Point of Sale (POS) transactions accurately, efficiently, and in accordance with established NOC policies and procedures
• Create Purchase Orders for vendors and input into the POS
• Maintain store visual appearance by keeping store and food preparation area stocked and clean; replenish as needed and train staff to do so
• Answer phones and check voicemails daily and respond to guests promptly
• Run reports and reconcile bank at end of day for both the General Store and lodging
• Train staff on proper checkouts at end of day
• Assist guests with lodging information and book reservations including, but not limited to, assigning room keys and assembling lodging packets
• Complete opening and closing tasks as shift dictates
• Other duties as assigned

General Store Manager

Sales

• Manage the Group Sales Coordinator, Onsite Experience Coordinators, and Part-Time Sales Representative, setting goals, tracking progress, and fostering professional development.
• Provide leadership and oversight to the sales team, ensuring performance targets are met or exceeded.
• Work closely with operations and experience teams to ensure seamless execution of group events, from check in, activities, meals, to check out.
• Track ongoing KPIs and performance metrics for the sales team, implementing strategies to maximize efficiency and revenue growth.
• Develop and execute a strategic sales plan to attract and retain group bookings across various markets, including corporate retreats, schools, and special interest groups.
• Research and pursue new vertical sales opportunities, identifying untapped segments that align with NOC’s offerings.
• Maintain and grow relationships with existing clients, ensuring high retention and satisfaction rates.
• Identify, scout, and attend trade shows, expos, and networking events to generate new leads and business opportunities.
• Collaborate with marketing to create targeted campaigns, promotional materials, and sales tools to drive group sales.
• Work with internal teams (e.g., Central Reservations, Adventure Operations, Hospitality, and Outdoor Schools) to optimize sales efforts, create sellable packages across teams, and bring them to potential clients.
• Build strategic partnerships with organizations, associations, and other businesses to enhance group sales opportunities.
• Develop and nurture relationships with event planners, corporate planners, camp directors, schools, and tourism boards to increase group bookings.
• Stay informed about industry trends and competitor offerings to maintain NOC's competitive edge in the group sales market.

Day Camp Counselor, 2026 Season

Host/To-Go, Part-Time & Full-Time

Assistant Manager

Group Sales Representative

General Store Manager

Group Sales Manager