Nantahala Outdoor Center

Account Executive

• Generate new sales and maintain existing business for SOLO Southeast, NOC’s Paddling School, and Custom Groups
• Maintain accurate information for prospective and booked business utilizing NOC’s software platforms, processes, and data management
• Answer inbound guest phone calls, emails and chats
• Prioritize, respond to and follow-up with all inbound lead inquiries
• Conduct outbound lead generation and follow-up via cold calling and email in order to identify and grow new business opportunities
• Maintain up to date knowledge of NOC products and processes
• Provide guests with superior guest service via email, phone, and in-person before and after reservation completion
• Collect deposit and balance payments in a timely fashion per NOC payment policies
• Collaborate with all NOC departments to ensure that all guest and group bookings are executed to product/guest expectations
• Actively develop new business opportunities in NOC’s Outdoor Schools in collaboration with operating department managers, marketing and other sales reps
• Collaborate with Marketing Department to ensure website and collateral information is accurate and identify opportunities for new collateral and sales opportunities
• Collaborate with Group Sales and other Specialty Representatives to identify areas for sales growth and process improvement
• Improve processes to improve guest experience, increase efficiency, and increase revenue
• Manage key specialty, group, and partner accounts
• Manage special projects related to sales and marketing
• Identify & attend trade shows to strategically maintain and grow relationships
• Exemplify and demonstrate NOC’s Core Values and Brand Promise
• Other duties as assigned

Outdoor Education Sales Representative