Nantahala Outdoor Center

Call Center Representative

• Gain a strong working knowledge of all NOC offerings and locations and/or have the ability to obtain this information using resources provided and communicate this information to guests to enhance their experience
• Book and modify guest lodging and activity reservations with accuracy
• Handle incoming and outbound calls and chats courteously and efficiently
• Develop a rapport with guests to anticipate guest needs to close sales, and capture all possible up‐selling and cross‐selling opportunities to maximize revenue
• Collaborate with other NOC departments.
• Follow NOC Reservation and Booking Policies
• Exemplify and demonstrate NOC’s Core Values and Brand Promise
• Other duties as assigned

Call Center Reservationist – 2026 Season

Sales

• Ensure extraordinary guest service with enthusiasm and attention to detail.
• Assist guests as needed.
• Offer accurate product information and make product suggestions to guests based on individual guest needs.
• Process Point of Sale (POS) transactions accurately, efficiently, and in accordance with established NOC policies and procedures.
• Maintain store visual appearance, and uphold personal appearance standards set within NOC’s handbook.
• Keep General Store and food preparation area stocked and clean; replenish as needed.
• Answer phones and check voicemails daily and respond to guests promptly.
• Communicate with management staff regularly to ensure open channels of communication.
• Assist guests with lodging information and book reservations including, but not limited to, assigning room keys and assembling lodging packets.
• Complete opening and closing tasks as shift dictates.
• Other duties as assigned.

Store Sales Associate

Manager

• The Assistant River Manager is responsible for relationship building, communication and administrative/logistic duties for the French Broad River Operation including but not limited to: planning, accounting, logistics, staff management, hiring paperwork, culture, training and many other functions described in detail below.
• Help implement the long-term plan and vision for the river operation.
• Budgeting –closely track and monitor expenses, especially labor.
• Set and hold firm to the standards and expectations for the French Broad River.
• Ensure compliance of all government and other regulatory bodies’ rules and regulations.
• Oversee all aspects of the daily guide/trip work schedule.
• In cooperation with the Manager, the Assistant River Manager must make equipment adjustments in Flybook in accordance with availability and booking needs to ensure adequate resources are available throughout the day.
• Shares in responsibility for ordering, purchasing and maintenance of facilities, equipment and supplies necessary to the operation.
• Assign daily opening and closing duties for operation and ensure equipment is being properly cared for and labor is monitored closely.
• Work closely with Group Sales to ensure that each NOC group is taken care of to the highest of NOC standards.
• Regularly handle all ADP time and attendance.
• Ensure that any staff members that are having excessive time overages are addressed properly.
• Drive the bus, load boats, guide river trips and fill in where needed in the operation.
• Develop and maintain key relationships with all governing and permitting agencies as well as local connections that are key to running an efficient operation.
• Hold the highest level of standards to ensure NOC guests continue to expect the highest levels of quality service and professionalism from start to finish.
• Ensure a positive team dynamic amongst river staff.
• Manage and maintain a healthy community for guides while at work.
• Ensure all precautions are taken into consideration when evaluating any operational or on water issue to satisfy the NOC standard of safe, fun and efficient trips for both guests and guides.
• Clearly communicate with Guides, other NOC departments and individuals both internally and externally to provide smooth daily operations and a healthy culture amongst staff.
• Communicate to identify the resource needs for the river, understanding that other profit centers may take precedence for the greater good of the company.
• Update interpretive plans and implement guide testing to deliver on the NOC brand promise.
• Communicate and work closely with the Operations Resource Analyst and other River Managers to ensure that availability and resources are adjusted appropriately to drive maximum efficiency/profit for the NOC.
• Regularly communicate expectations to all staff and annually have a one on one with all seasonal staff to evaluate their performance.

Assistant Manager, French Broad River

• The Assistant River Manager is responsible for relationship building, communication and administrative/logistic duties for the French Broad River Operation.
• Help implement the long-term plan and vision for the river operation.
• Budgeting – closely track and monitor expenses, especially labor.
• Set and hold firm to the standards and expectations for the French Broad River.
• Ensure compliance of all government and other regulatory bodies’ rules and regulations.
• Oversee all aspects of the daily guide/trip work schedule.
• In cooperation with the Manager, the Assistant River Manager must make equipment adjustments in Flybook in accordance with availability and booking needs to ensure adequate resources are available throughout the day.
• Shares in responsibility for ordering, purchasing and maintenance of facilities, equipment and supplies necessary to the operation.
• Assign daily opening and closing duties for operation and ensure equipment is being properly cared for and labor is monitored closely.
• Work closely with Group Sales to insure that each NOC group is taken care of to the highest of NOC standards.
• Weekly handle all ADP time and attendance.

Assistant Manager

Accounting Manager

• Prepare daily cash deposits to the bank
• Maintain adequate cash levels in the safe and ATM
• Provide change to other departments as needed
• Assist accounting staff with daily checkouts
• Assist with bank reconciliations
• Assist with month-end close procedures
• Support Accounts Payable by posting invoices
• Perform general accounting office duties
• Support accounting staff with data entry and documentation
• Other duties as assigned

Accounting Internship

Counselor

• Guide day campers through rapids with while understanding and implementing risk-reduction in navigation, communication, and decision-making.
• Teaching children how to paddle and pilot paddleboards, kayaks, canoes, and rafts effectively through varying river conditions.
• Inform day campers about local area information, other NOC activities and offerings, river, and trip information, and provide supervision.
• Provide first class guest service to all campers, before, after, and during their trip, as well as professional guest service to parents during check-in and check-out.
• Assist with camper check-in and check-out.
• Facilitate activities for participants during down time and transitional times.
• Assist in off-the-water tasks, including moving, loading, and unloading equipment, assisting guests, delivering instructional talks, and washing and organizing gear and equipment.
• Other tasks as assigned based on qualifications.

Call Center Reservationist – 2026 Season

Store Sales Associate

Assistant Manager, French Broad River

Assistant Manager

Accounting Internship

Day Camp Counselor, 2026 Season