Nanit

Customer Care Specialist – Digital Channels

Nanit

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $60,000 per year

About the role

  • Manage and respond to customer inquiries across Instagram DMs, Reddit, product reviews, and other digital and social platforms with speed, accuracy, and empathy
  • Troubleshoot and resolve basic technical and product issues through clear, concise written communication
  • Maintain a warm, consistent Nanit brand voice across all public and private customer interactions
  • Identify trends, recurring issues, and customer sentiment from digital channels, sharing insights with cross-functional partners
  • Escalate complex or sensitive issues to appropriate internal teams with clear documentation and follow-through
  • Collaborate closely with Social Media, Product, and Customer Success teams to ensure alignment, accuracy, and a high-quality customer experience

Requirements

  • A champion of thoughtful, high-quality customer care who leads with empathy, accountability, and curiosity
  • A clear, confident written communicator who can translate technical concepts with calm and compassion
  • Comfortable engaging with customers in public-facing spaces and understands the nuances of social and community platforms
  • Highly organized and detail-oriented, able to manage multiple conversations across platforms
  • A proactive self-starter who takes ownership and thrives in a fast-paced environment
  • Eager to learn and become an expert in Nanit’s products, tools, and internal systems.
  • Prior experience in customer support, social media moderation, community management, or digital messaging is preferred but not required.
  • Familiarity with customer support platforms such as Zendesk, Kustomer, or similar CRMs is preferred but not required.
  • Comfort navigating Reddit, Instagram, and online review ecosystems is preferred but not required.
Benefits
  • access to healthcare benefits
  • a 401(k) plan
  • short-term and long-term disability coverage
  • basic life insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportsocial media moderationcommunity managementdigital messagingtechnical troubleshootingwritten communication
Soft Skills
empathyaccountabilitycuriosityorganizationdetail-orientedproactiveownershipcalm communication