Develops Business analysis, design, configuration, coordination, implementation and support.
Develops specific system deployment activities that include functional requirements definition, detailed technical design, system configuration, conversion and integration requirements, unit testing, systems test, acceptance test, go-live, and production turn over.
Participates in process improvements including, formulation and definition of technical scope and objectives of project, analysis of current business practices, processes, and systems, define detailed project tasks, and participating on a matrix team to execute projects.
Actively participates in enterprise-wide change management processes for requested system revisions.
Provides escalated technical support for enterprise client areas on existing business systems.
Tracks and addresses bugs identified in testing and production.
Conceptualizes new processes and systems that add value to NAMSA business units.
Provides user stories to multi-disciplinary teams and define the business-driven acceptance criteria.
Proactively engages technical Associates to schedule and execute required tasks.
Cultivates and maintains successful relationships between Information Technology team and Associates from various NAMSA organizations globally.
Documents system for turnover and training of NAMSA Associates, Information Technology peers, and Service Desk.
Performs other duties as assigned.

Requirements

Bachelor’s Degree in Computer Science, Information Technology, Business Administration or related discipline required.
MBA or Advanced degree a plus.
2-5 years’ experience in computer systems, business, analyst or related discipline preferred.
Proven experience in software development life cycle, including business process and requirements documentation, analysis, design, system construction, testing, training, communication planning, and deployment.
Proven experience configuring packaged, integrated systems.
Hands-on experience in gathering, documenting, and communicating project business and application architecture requirements using Microsoft Word, PowerPoint, Excel, Visio, and other appropriate software.
Proven customer service/user support skills and experience in working with NAMSA business unit areas as well as in working with and directing vendor support personnel.
Ability to manage multiple tasks and manage small to large projects in a cross-functional, global environment.
Demonstrated experience in implementing and supporting integrated, enterprise 3rd party packaged software and cloud solutions.
Demonstrated working knowledge of systems supporting business processes.
Must have strong interpersonal skills, be self-motivated, have strong desire to learn, and be adaptable to a fast-paced, ever-changing environment.
Operational and technical knowledge of the assigned business unit.
Understanding of both waterfall and agile project methods

Benefits

Health insurance
401(k) matching
Paid time off
Flexible work hours
Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business analysissystem configurationunit testingsystems testingacceptance testingsoftware development life cyclerequirements documentationproject managementintegrated systems configurationcloud solutions

Soft Skills

interpersonal skillsself-motivatedadaptabilitycustomer servicecommunication planningrelationship managementprocess improvementteam collaborationproblem-solvingtime management

Certifications

Bachelor’s Degree in Computer ScienceBachelor’s Degree in Information TechnologyBachelor’s Degree in Business AdministrationMBAAdvanced degree