Nahaus.de

Customer Support & Pre-Sales Manager – SaaS Property Management

Nahaus.de

full-time

Posted on:

Location Type: Remote

Location: Germany

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Salary

💰 €42,000 - €52,000 per year

About the role

  • Handling support tickets and customer inquiries (email & tool-based)
  • Conducting software demos for prospects (inbound leads)
  • Supporting new customers during onboarding
  • Pre-qualifying leads and forwarding relevant inquiries to the founder
  • Documenting frequently asked questions (FAQs, Help Center)
  • Close collaboration with Product & Development (customer-perspective feedback)

Requirements

  • Experience in customer support, customer success, or a SaaS environment
  • Very good German language skills, both spoken and written
  • Structured, reliable, and empathetic work approach
  • Confident handling of digital tools (ticketing systems, video calls)
  • Ideally: basic understanding of property management / rental management
  • Nice to have: experience with B2B SaaS
  • Affinity for software and processes
  • Experience with demos or customer consulting
  • Plus: experience with nahausDE or a comparable property management software
Benefits
  • 100% remote work (location-independent)
  • Permanent employment
  • Flat hierarchies & direct collaboration with the founder
  • High degree of autonomy and fast decision-making
  • Work on a fast-growing SaaS product
  • Fair compensation & long-term prospects
  • Flexible working hours
  • Opportunities to grow into a Team Lead / Customer Success Lead role
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportcustomer successSaaSdemoscustomer consultingproperty managementrental managementticketing systemsvideo callsFAQs
Soft Skills
structured work approachreliable work approachempathetic work approachconfident communicationcollaborationcustomer-perspective feedback