n8n

Senior Technical Customer Success Manager – OEM

n8n

full-time

Posted on:

Location Type: Remote

Location: Florida • Massachusetts • United States

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Job Level

Senior

Tech Stack

JavaScriptTypeScript

About the role

  • Own technical relationships with OEM / Embed partners; Serve as the primary post-sales technical partner for embed and strategic OEM customers, supporting them across onboarding, architecture design, product integration, scaling, and upgrades.
  • Guide implementation and architecture decisions; Advise partners on best practices for embedding n8n into their products, including:
  • API integration patterns
  • backend hooks and event triggers
  • authentication and access management
  • workflow execution models
  • multi-tenant architecture considerations
  • system communication patterns between n8n and partner applications
  • Work directly with engineering teams; Collaborate directly with partner engineers to solve implementation challenges, debug integration issues, and ensure production-ready deployments. You will regularly engage in conversations around:
  • APIs and webhooks
  • JavaScript and TypeScript workflow development
  • Infrastructure and scaling decisions
  • Upgrade strategies and version management
  • System architecture tradeoffs
  • Advise on product integration strategy; Help partners determine how n8n should be exposed inside their product, including:
  • Embedding approaches
  • User experience considerations
  • Automation capabilities exposed to end users
  • Security and governance implications
  • Support long-term platform evolution; Guide partners through upgrades, version changes, and architectural evolution, ensuring the embedded n8n platform remains reliable as their product scales.
  • Navigate licensing and commercial models; Act as a trusted advisor on OEM licensing structures, helping partners understand how their product growth and usage patterns interact with n8n licensing. You will help identify when:
  • A contract migration may better align with the partner’s product strategy
  • Usage models should evolve as adoption grows
  • Pricing structures could unlock new product capabilities
  • Communicate business value and ROI. Translate technical implementations into clear business outcomes, helping partners quantify:
  • Operational efficiency gained through automation
  • Product value created through embedded workflows
  • Revenue or differentiation driven by n8n capabilities
  • Run a structured partner operating cadence. Maintain strong engagement through architecture reviews, technical health checks, roadmap syncs, and executive business reviews, ensuring alignment between partner goals and n8n capabilities.
  • Represent partner needs internally. Provide structured feedback to Product and Engineering based on real-world embed use cases, helping shape the roadmap for OEM capabilities.

Requirements

  • 💻Strong technical foundation. You are comfortable working directly with engineers and understand modern software architecture. You have experience with:
  • APIs and integration patterns
  • backend systems and event-driven architectures
  • webhooks and system communication patterns
  • JavaScript and TypeScript
  • debugging integration issues across multiple systems
  • 💼Experience with embedded platforms or developer tools. You’ve supported products where one platform is embedded inside another application, or worked with developer platforms, APIs, or integration tooling.
  • 🚀Architecture and implementation expertise. You can help partners make informed decisions around:
  • how two systems communicate
  • multi-tenant architecture
  • upgrade strategies
  • system reliability and scaling
  • workflow orchestration design
  • 🤖 AI and automation literacy. You have a strong understanding of automation systems and modern AI concepts, including how workflows can orchestrate AI capabilities across systems.
  • Experience working with AI-driven workflows or agentic automation is highly valuable.
  • 🤝 Business and commercial acumen. You understand that OEM partnerships involve business model alignment, not just technical implementation. You can:
  • understand a partner’s product strategy
  • reason about licensing structures and value metrics
  • recognize when contract structures may need to evolve
  • communicate ROI to both product teams and executives
  • 🗣 Clear communication across technical and executive audiences. You can confidently switch between deep technical discussions with engineers and strategic conversations with product leaders and executives.
Benefits
  • Competitive compensation 💸 – We offer fair and attractive pay.
  • Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
  • Work/life balance 🏖️ – We work hard but ensure you have time to recharge:
  • Europe: 30 days of vacation, plus public holidays wherever you are.
  • US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
  • Health & wellness 🩺 –
  • Europe: We provide benefits according to local country norms.*
  • US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
  • Future planning 💰 –
  • Europe: We provide pension contributions according to local country norms.*
  • US: 401(k) retirement plan with a 4% employer match.
  • Financial security 🛡️ –
  • Europe: We provide benefits according to local country norms.*
  • US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
  • Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
  • A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
  • Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
  • Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.
  • AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity.
  • Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.
  • An ambitious but kind culture 😍 – People love working here—our eNPS for 2024 is 94!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
API integration patternsbackend systemsevent-driven architectureswebhooksJavaScriptTypeScriptdebugging integration issuesmulti-tenant architectureworkflow orchestration designautomation systems
Soft Skills
business acumenclear communicationcollaborationtechnical advisorystrategic thinkingproblem-solvingrelationship managementfeedback provisionoperational efficiencyproduct value communication