n8n

Customer Success Manager – Low Touch

n8n

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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About the role

  • Your main goal will be to establish strong relationships with our customers in a scalable way, ensuring they successfully adopt n8n and are in a position to grow with us year after year.
  • Onboard new customers and set them up for long-term success.
  • Nurture expansion opportunities.
  • Proactively solve technical and commercial challenges across your book of business.
  • Manage customer communications and support escalations smoothly.
  • Design playbooks, workflows, and automations to engage with customers at scale.
  • Build systems that allow you and the team to serve a higher volume of customers efficiently.
  • Share best practices and learnings to help the CS team improve continuously.
  • Identify and execute initiatives that bring value to customers in a scalable way - e.g. webinars and round tables.
  • Lead expansion and renewal conversations to drive upsell and cross-sell opportunities.
  • Progress order forms and ensure seamless collaboration with Sales teams.
  • Run quarterly business reviews with key customers to uncover growth potential.
  • Keep customer data and CRM records accurate and actionable.
  • Lead projects that improve CS processes for the whole team.
  • Collaborate cross-functionally with Support, Sales, and Product to deliver value.

Requirements

  • 🤝 Customer Success expertise: You know how to manage a book of business, run QBRs, and deliver great onboarding experiences.
  • 🧠 Curiosity & intelligence: You quickly grasp what n8n does for people and why they buy it, and can adapt your approach accordingly.
  • 💻 Technical ability: You can build workflows in n8n, understand technical basics, and know when and how to escalate effectively.
  • 💼 Commercial acumen: You have experience managing upsells and cross-sells in a SaaS environment.
  • 📊 Scaled CS experience: You’ve managed a large, low-touch customer portfolio before.
  • 📞 Strong communication skills: You have a clear, structured speaking style and great phone presence.
  • 🔧 Process mindset: You’ve helped set up CS tooling, processes, or playbooks in past roles.
  • 👩‍💻 Technical engagement: You’re comfortable engaging with technical audiences in a commercial capacity.
Benefits
  • Competitive compensation 💸 – We offer fair and attractive pay.
  • Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
  • Work/life balance 🏖️ – We work hard but ensure you have time to recharge:
  • Europe: 30 days of vacation, plus public holidays wherever you are.
  • US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
  • Health & wellness 🩺 –
  • Europe: We provide benefits according to local country norms.
  • US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
  • Future planning 💰 –
  • Europe: We provide pension contributions according to local country norms.
  • US: 401(k) retirement plan with a 4% employer match.
  • Financial security 🛡️ –
  • Europe: We provide benefits according to local country norms.
  • US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
  • Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
  • A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
  • Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
  • Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.
  • AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity.
  • Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.
  • An ambitious but kind culture 😍 – People love working here—our eNPS for 2024 is 94!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
n8nworkflowsautomationsCRMcustomer data managementtechnical basicsSaaSupsellingcross-sellingcustomer onboarding
Soft Skills
customer success expertisecuriosityintelligencecommercial acumenstrong communication skillsprocess mindsetadaptabilitycollaborationproblem-solvingleadership