Account Delivery Lead
N1 Health
full-time
Posted on:
Location Type: Hybrid
Location: Boston • Massachusetts • United States
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Salary
💰 $115,000 - $210,000 per year
Job Level
About the role
- Own and manage the account P&L, delivering against revenue, growth, and margin targets
- Deeply engage with customers to understand their business model and operations
- Collaborate with the customer executive sponsor and other champions to create and manage against a shared account vision and roadmap that drives clear customer business results and value
- Develop and maintain healthy executive customer relationships, ensuring the shared vision and roadmap is relevant, impactful, implemented, and leads to growth
- Partner with customer executive sponsors to drive change management activities as you lead the implementation of the shared vision and roadmap
- Lead your team in the timely delivery of high-quality work product that drives customer business results and creates attributable business value
- As circumstances warrant, roll-up your sleeves and work side-by-side with the team actively contributing to the creation of deliverables such as statements of work, project plans, staffing models, governance materials, and solution design artifacts
- Serve as a mentor and coach to your team, providing actionable feedback that improves customer interactions, deliverable quality, and execution fundamentals
- Present the results of our work and our recommendations to drive business results to audiences ranging from analysts to C-suite executives
- Ensure that the N1 Health technology platform and services are meeting customer needs and leading to concrete impact on their operations
Requirements
- A track record of successfully driving revenue growth with customer accounts, ideally with healthcare payers
- Experience building client relationships to grow the business and drive change management related to large scale complex data programs
- A track record of developing and leading against a strategic account plan and roadmap of customer programs
- Experience leading teams in the execution of complex, technology-based programs for customers that led to clear customer results and a strong / defensible ROI
- Ability to work through ambiguity in a high-pressure environment
- Strong quantitative and qualitative analytics skills, able to identify problems, and frame solutions into executable plans
- Experience presenting compelling, data-driven stories to executive-level business stakeholders or to team/project leadership
- Adaptive and introspective mindset; willing to learn, teach, lead and follow
- Strong business writing, presentation, and Excel based financial modeling skills are required
- A BA / BS degree and 7 - 10 years of experience building customer relationships, growing revenue, and leading customer facing delivery teams in a high pace setting is required
Benefits
- Incentive compensation plan
- Equity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analyticsfinancial modelingchange managementstrategic account planningproject managementsolution designcustomer program executionhigh-quality deliverablesrevenue growthROI analysis
Soft Skills
customer relationship managementleadershipmentoringcommunicationproblem-solvingadaptabilityteam collaborationpresentation skillsexecutive engagementanalytical thinking