MyVA Support (MYVAS)

Senior IT Engineer

MyVA Support (MYVAS)

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

Tech Stack

AWSAzureCloudFirewalls

About the role

  • Provide advanced technical support and remote troubleshooting for network, hardware, and software issues.
  • Manage, monitor, and optimize servers, user accounts, and security settings in Microsoft 365, Google Workspace, and cloud environments.
  • Administer, configure, and maintain IT systems, backups, and disaster recovery processes.
  • Design and implement infrastructure improvements to enhance performance, security, and scalability.
  • Configure and support networking components (firewalls, VPNs, VLANs, routing).
  • Support automation and integration of IT systems using tools like Zoho, Monday, or similar platforms.
  • Lead or assist in incident response efforts, including security-related events and high-priority outages.
  • Document procedures, configurations, and technical environments accurately.
  • Assist with onboarding and access management across multiple client accounts.
  • Escalate critical incidents to the Head of IT when necessary while maintaining ownership and follow-up.
  • Proactively identify opportunities to improve workflows, reliability, and security standards.
  • Ensure compliance with security and data protection best practices across all environments.

Requirements

  • 7+ years of experience in IT infrastructure, systems administration, or MSP environments.
  • Strong knowledge of networking (firewalls, VPNs, Windows & Mac environments).
  • Hands-on experience with Microsoft 365, Azure, AWS, or similar cloud platforms.
  • Experience managing backups, disaster recovery, and endpoint security.
  • Familiarity with automation or system integrations (Zoho, Monday, or similar tools).
  • Ability to troubleshoot complex issues independently.
  • Strong English communication and documentation skills (B2–C1 required).
  • Ability to manage priorities and work effectively in a fully remote environment.
  • Reliable workstation setup and stable internet connection.
Benefits
  • Long-term contractor collaboration.
  • Fully remote work environment.
  • Exposure to diverse U.S.-based clients and infrastructure projects.
  • Opportunities for professional growth and technical specialization.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
network troubleshootingserver managementMicrosoft 365Google Workspacedisaster recoveryfirewallsVPNsautomationsystem integrationendpoint security
Soft Skills
communicationdocumentationprioritizationindependent troubleshootingworkflow improvementincident responseownershipfollow-upremote work effectivenessclient onboarding